LEADERSHIP AND MANAGEMENT
Supervise and mentor pharmacy staff, including pharmacists, pharmacy technicians, and support staff.
Conduct performance evaluations, provide feedback, and facilitate professional development.
Develop and implement policies, procedures, and protocols to ensure efficient and effective pharmacy operations.
To comply with the organisation's Opportunities Policy and treat staff, patients, colleagues, and potential employees with dignity and respect always.
SERVICE
Ensure the efficient operation of the pharmacy service.
Collect, correlate, and interpret highly complex data regarding service performance and recommend changes as necessary.
Utilise the data to negotiate and motivate the specialty on delivering key pieces of work.
Report on KPIs as agreed with the Clinical Director and PCN Operations Manager.
Take a pro-active, enthusiastic approach to service review and re-design, ensuring all systems and processes are efficient and patient-centred, using Lean principles.
Liaise regularly with appropriate PCN colleagues and member practices to ensure excellent relationships are built and maintained.
Ensure changes are sustainable and embedded within the service.
Responsible for pre-empting and acting on service capacity issues.
Maintain and improve the pharmacy service, including projects.
Support the Operations Manager to enhance efficiency and cost-effective delivery of services.
Organise, chair, or participate in all appropriate meetings.
Be responsible for all service enquiries and complaints.
CLINICAL RESPONSIBILITIES
Long Term Condition Clinics: Review patients with single or multiple medical problems where medicine optimisation is required (e.g. COPD, asthma, depression, and frailty). Review the ongoing need for each medicine, monitoring needs, and support patients with their medicines.
Clinical Medication Review: Undertake clinical medication reviews with patients, instigate changes and liaise with GP.
Care Home Medication Reviews: Undertake clinical medication reviews with patients, instigate changes, and liaise with GP. Work with care home staff to improve safety of medicines ordering and administration.
Domiciliary Clinical Medication Review: Undertake clinical medication reviews with patients, instigate changes, and liaise with GP. Attend and refer patients to multidisciplinary case conferences.
Management of common, minor, self-limiting ailments: Manage a caseload of patients with common, minor, self-limiting ailments while working within a scope of practice and limits of competence. Signpost to community pharmacy and refer to other healthcare professionals where appropriate.
Telephone Medicines Support: Provide a telephone helpline for patients with questions or queries.
Medicine Information to Practice Staff and Patients: Answer relevant medicine-related enquiries from GPs, other practice staff, and patients, suggesting and recommending solutions.
Management of Medicines at Discharge from Hospital: Reconcile medicines following discharge from hospitals, including identifying and rectifying unexplained changes.
Repeat Prescribing: Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions.
Service Development: Contribute pharmaceutical advice for the development and implementation of new services.
Information Management: Analyse, interpret, and present medicines data to highlight issues and risks to support decision-making.
Medicines Safety: Implement changes to medicines that result from MHRA alerts and other local and national guidance.
Education and Training: Provide education and training to primary healthcare team on therapeutics and medicines optimisation.
Care Quality Commission: Work with the general practice team to ensure compliance with CQC standards.
Public Health: Support public health campaigns and provide specialist knowledge on public health programmes.
COMPLIANCE AND QUALITY ASSURANCE
Ensure the service is compliant with relevant laws, regulations, and accreditation standards. Implement and monitor quality assurance programs. Conduct audits and inspections to identify areas for improvement.
EDUCATION AND TRAINING
Provide ongoing education and training for pharmacy staff on clinical practices, regulatory changes, and new technologies. Develop and deliver educational programs for healthcare providers and patients on medication-related topics. Provide clinical supervision to Clinical Pharmacists and Pharmacy Technicians.
COLLABORATION AND COMMUNICATION
Foster effective communication and collaboration with healthcare providers, patients, and other stakeholders. Serve as a liaison between the pharmacy department and other departments. Participate in interdisciplinary team meetings.
BUDGETARY AND RESOURCE MANAGEMENT
Support the PCN Operations Manager in the effective management of identified budgets. Ensure coding of all activity is correct and meets IIF and QOF Indicators. Identify and minimise areas of financial risk within the service. Monitor budgets, income, and activity and highlight discrepancies.
#J-18808-Ljbffr