Fan Experience Executive We are looking for a dynamic and dedicated Fan Experience Executive to join our team and help elevate the fan experience for our supporters. This is an exciting opportunity to be part of a highly collaborative team. The Fan Experience Executive will support the planning, promotion, and execution of Birmingham City FC match days and fan events throughout the season. The ideal candidate will be proactive, creative, and highly organised, with a passion for delivering exceptional fan experiences at both men’s and women’s match days and club events. Please note, you will need to be able to flexible and take part in every match. Key Responsibilities: Assist with event operation planning and on-site management during all men’s and women’s match days as assigned by the Senior Manager of Fan Experience. Manage pre-match fan areas such as the Kop Amphitheatre and Knighthead Fan Park, including internal coordination, operations, communication with entertainers, and event-day vendor relations. Help implement and execute themed match days, ensuring the fan experience is immersive and engaging. Contribute to the successful execution of Birmingham City FC fan events such as Blues Open House, player signings, OSC Stadium Tours, and more. Produce project plans and production schedules to ensure smooth communication with internal and external stakeholders. Proactively research new ideas to enhance the fan experience at match days and club events. Assist with fulfilling fan requests to improve their overall experience. Take on special projects and other assignments as needed by the business. What we are looking for from you? Highly motivated, passionate, and creative with a strong team-oriented attitude. Outstanding organisational, planning, and time management skills. Excellent communication and relationship-building abilities with both internal and external stakeholders. Ability to juggle multiple projects and adapt to changing priorities in a fast-paced, customer-centric environment. Resourceful, proactive, and an inquisitive thinker who anticipates needs. A team player who is eager to learn and grow. Physically able to carry upwards of 40kg, due to the demands of the role. Flexible and adaptable, with a willingness to work flexible hours as required to meet the department’s needs. Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process. Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.