JOB DESCRIPTION – GENERAL MANAGER - THIS IS A LIVE OUT POSITION - FULL DRIVING LICENSE & PERSONAL LICENSE REQUIRED We are Cornish Inns, a family run business of Pubs & Inns across Cornwall. We pride ourselves on offering the best experience to our guests, from amazing food & drink to the best service & atmosphere. We are constantly growing & looking for the right people to join our team & create the perfect Cornish experience. JOB PURPOSE To run our busy businesses & manage the BOH & FOH team to deliver the best service, food, drink & accommodation for our guests. Motivating and training the whole team to our high standards is key. DUTIES & RESPONSIBILITIES Oversee and manage the kitchen team, supported by the Head Chef, so that they are motivated and prepared to deliver the best quality food in our pubs safely and to our standards. Manage the FOH team with the support of the Assistant Manager and shift supervisors (where applicable). Ensuring all team members are trained & motivated to deliver their role. Communicate and work well with the team to ensure the delivery of great quality food, drink and service to our guests. Deal with guest queries and complaints quickly and professionally (i.e. allergen information). Reporting into the business owners (at Director level), you will teach, guide and manage the team. With the support of the Head chef and kitchen team you will train the FOH team to ensure they are menu and service cycle trained. You will manage the balance of responsibilities around the business, from preparing and publishing the rotas, to understanding and managing your budget and ensuring your labour spend is in line whilst delivering excellent service. At the start of each shift you will review bookings and brief the team, and ensure all areas of the business are prepared. You will work closely with the Head Chef to ensure the kitchen is running smoothly and that our menu is delivered to the highest standards. The role will allow you to develop your management and motivational skills and the best way to learn is to always ask questions throughout your shift and encourage your team to do the same. Being a small team, you will be required to carry out a number of different tasks as detailed above. You are responsible for resolving any guest complaints, issues or conflicts. You should strive to train your team to be able to manage complaints and issues so that the level of service is always consistent. Our menu changes daily, based on locally sourced, seasonal Cornish ingredients. You will work closely with your Head Chef to source, develop & cost your menu to ensure it reflects our quality standards. You are ultimately responsible for the smooth running of the business, with the support of the directors and your team. A performance based bonus will be available & agreed at the start of your employment. Our Practices Ensure all of the team are following all processes, recipes and procedures to the correct standard. Take pride to ensure the teams are maintaining our standards across all areas of the business. Set up and closedown the business to our standards. Complete daily and weekly business checks. Keep up to date with current promotions and new products. Work safely with the team and report any maintenance issues to directors. Complete all appropriate company documentation, due diligence records and key tasks, on every shift. Maintain personal knowledge by completing in-house training, online eLearning and workbooks. Always adhere to all brand standards, company policies and procedures. Carry out management team requests and brand instructions. Drive for Results Driven to exceed business targets for self and team balancing the need for results and quality standards. Communicating with Clarity Communicates clearly and articulately and adapts communication style to suit their audience. Handling Pressure & Problems Operates well under pressure, using initiative and remaining positive when confronted with problems. Leads the team.