Salary: Perkbox, LGPS,, Employee Assistance Programme, 28 days A/L, access to HeadSpace app, Ride to Work and Cycle to Work, Season Ticket Loans Job type: Full Time, Fixed Term Start date: ASAP Apply by: 28 February 2025
Job overview
About the role
The Apprentice IT Support Technician is responsible for providing day-to-day support at the schools, whilst supporting other members of the team. The successful candidate will also be responsible for supporting day-to-day IT operations in the absence of the IT technician and Senior Technician. You will be a primary point of contact for anyone who logs a support request, and therefore must be approachable, friendly and solution-focussed.
Key responsibilities
Support
* Log all support requests with relevant information on helpdesk
* Support with administration of IT systems and tools
* Record and replace defective equipment within the helpdesk
* Assist with relocation of hardware when required
* Maintain and update the Cluster hardware and software inventory
* Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster
* Pro-actively assist with any other IT support requests that may arise
Regular checks
* Weekly checks of all IT suites, stock levels and IT equipment within classrooms
System Development
* To develop a high level of liaison with administrative, curricular and support staff across the Trust. In order to maintain a clear understanding of their aims and IT needs
* To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics
* To participate in the work of the Trust development working groups
Health and Safety
* Assist in the Trusts program of Portable Appliance Testing
* Complete or assist in completing risk assessments
* Comply with Health and Safety guidance from the Trust and the Health and Safety Executive
* Move equipment and consumables around and between Trust sites
A sizable amount of the Trust’s IT equipment is installed at a high level, including projectors, speakers, and wireless access point. Therefore, members of the team are required to work at height on the appropriate equipment including ladders, towers, scaffolding.
Security/Data
It is essential that the Apprentice IT Technician understands the critical nature of the Trust's data and takes all necessary measures to ensure its confidentiality, integrity, and availability. The security of the Trusts data is one of the most important considerations for all members of the team, second only to safety. This includes:
* Ensuring appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster.
* Ensuring appropriate security software such as anti-virus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats.
* Ensuring all systems and applications are secured against external attacks, whether through the internet or any other means, by implementing firewalls, access controls, and other security measures.
* Ensuring all media containing Trust data such as hard disks, memory pens, tapes, floppy disks, etc. are secure at all times and disposed of in a manner that ensures data cannot be retrieved.
* Ensuring staff follow the Trust's Data Protection Policy and comply with relevant regulations and standards, including GDPR and Cyber Essentials.
* Conducting regular security audits and risk assessments to identify vulnerabilities and address them proactively.
Reporting
This role reports into the Area IT Manager for Borough & Hatcham cluster.
Staff Development
Our staff are important to us. We know that without great staff, our children will not be as successful. Therefore, Professional Learning is key to our success. As a new employee within the Trust, you will be supported by the Senior Directors of People and Professional Learning, alongside your line manager to realise your full potential.
We are proud to be a London Living Wage employer.
About Haberdashers' Hatcham College
Haberdashers' Hatcham College Jerningham Road, New Cross Lewisham SE14 5NY United Kingdom
+44 20 7652 9510