You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac To oversee the management of highly sensitive, complex and possibly distressinginformation relating to service user concerns, complaints and serious incidents. To use the highest level of interpersonal and communication skills when dealing withpatients/clients concerns and complaints such as would be required when communicatingin a hostile or highly emotive atmosphere. The post holder will be expected to ensure any patient & user concerns and concerns,complaints and serious incidents are dealt with positively and promptly in partnership withappropriate colleagues, and to act with authority to resolve the issues raised in a timelyfashion. This may include issues of a sensitive or distressing nature. To advise clinical leads and pathology management on specific programmes of work withinthe directorate relating to accreditation, quality and regulatory standards, training, health& safety, patient safety and overall governance. This will include formally presentinginformation to large groups of senior clinical and managerial personnel inside theorganisation. Participate in regular Operational Management Team Meetings. To act as the Directorates clinical governance representative on behalf of the ClinicalDirector. Lead for the Pathology Directorate with clinical governance issues. Please contact Simon Hoad, Pathology Directorate Manager on 07875 319751 for informal visit/chat.