Vacancy: Billing Administrator - Maternity cover
Full details of the job.
Vacancy Name: Billing Administrator - Maternity cover
Company: Arkessa
Vacancy No: VN295
Employment Type: Fixed Term Contract
City: Bishops Stortford
Country: United Kingdom (Great Britain)
The Role:
Building key relationships across the Arkessa business to ensure that all orders are entered correctly into the billing system throughout the month to allow for accurate and timely invoices to be produced for each customer.
Responsibilities include:
1. Ensure the timely and accurate addition of new charges to the billing system in line with contract information.
2. Import and analyse data from suppliers into the billing system.
3. Ensure the timely and accurate production of monthly bill runs.
4. Maintain the billing platform to ensure accuracy of automated billing processes.
5. Analyse large volumes of data to create bespoke reports.
6. On-board new customers and new suppliers into the billing platform.
7. Provide analytical support to resolve customer queries, enabling colleagues to provide excellent customer service.
8. Assist and support various billing projects as required.
Key relationships:
* Customer Services Team (Internal): Liaising on a regular basis regarding queries relating to customer orders to ensure that the full billing requirements are understood.
* Commercial Team (Internal): Partnering with the commercial team on all matters relating to Mobile Network Operators; including onboarding new networks and solving issues with existing ones.
* Sales Team (Internal): Working with the Sales team to understand any bespoke billing requirements to ensure that details are captured in the billing system correctly.
* Mobile Network Operators (External): Engage with Mobile Network Operators to resolve any discrepancies in the monthly billing data provided.
* Third Party Billing Providers (External): Engage with the support team to ensure that any issues are flagged and resolved as quickly as possible.
* Customers (External): Answering customer queries through the Zendesk platform relating to invoices issued.
Skills required:
* Outstanding levels of attention to detail, producing consistent, quality outputs.
* Excellent time management and prioritisation.
* Problem solving.
* Self-motivated and proactive - requiring little supervisory input daily.
* Methodical, diligent, accurate, and accountable.
* Comfortable collecting, modelling, and analysing data.
* Flexible and supportive to other members of the Finance team.
* Advanced Excel knowledge including VLOOKUP.
* Experience using billing systems advantageous but not essential.
* Experience using Zendesk or similar ticketing systems.
Why work with us?
* The opportunity to work for an entrepreneurial company.
* Full training, ongoing support, and the tools you need to grow and develop in your role.
* We are a company with a heart and genuinely value and respect our employees.
Who are we?
A new device or asset is connected to Wireless Logic’s cellular platform every 18 seconds of every day. Wireless Logic Group has over 6 million IoT SIM subscriptions active in 165 countries, with collaborative partnerships that provide reach into more than 750 global networks.
The group is entirely customer and market-driven, meeting customers where they are to help them innovate by providing expert service and the most flexible, resilient, and secure connectivity solutions in the market.
Wireless Logic’s purpose-built IoT connectivity platforms connect (globally and locally) across multiple mobile networks and technologies to give customers a single management window for their assets. It provides the ultimate connectivity, control, and security.
Wireless Logic Group is backed by Montagu Private Equity, one of the world’s leading private equity-backed investors, giving Wireless Logic Group unrivalled financial strength.
Where do I apply?
If this sounds like a role you are interested in, please submit your application directly through our website including your CV.
Wireless Logic LTD are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data, please contact us, and we will respond to your query as soon as possible.
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