Job Description
Palmer Gas & Oil is looking to hire a Propane and Oil Service Technician to join their growing team!
Starting Pay $30-$40 Per Hour - On Call Night Shift!
Must Be An Experienced Technician with a NH gasfitter's license.
One year certificate from college or technical school; or three or more years of related experience and/or training; or equivalent combination of education and experience.
SUMMARY
Provides customer service and satisfaction by efficiently maintaining and repairing all Propane and Oil and A/C appliances sold by the company to Residential and Commercial customers in a manner that supports the company’s commitment to service excellence and customer satisfaction. We will provide training on necessary A/C skills.
BENEFITS:
* Health Insurance with Vision (Anthem BC/BS)
* Starting Pay $30-$40 Per Hour
* Overtime Pay
* Dental Insurance (Delta Dental)
* Short Term and Long Term
* Life Insurance
* Paid time off
* 401K/Roth Plan
* Annual Bonuses
* Industry and ongoing training
* Allstate accident and critical illness
* EAP-Employee Assistant Program
* Flexible Spending Account (FSA)
* Health Reimbursement Arrangement (HRA)
* Pet Insurance
WORK HOURS - Winter Night Shift – November 1st to March 1st
* The heating season “On-Call” service technician is scheduled to cover after-hours calls from 5PM – 7AM.
* This position is paid 40 hours per week for this Monday – Friday night schedule.
* There is no on-call stipend for this schedule.
* Additionally, if hours physically worked exceeds 40 hours in a pay week, the employee is to report these hours so that they can be paid at OT rate.
* Hours worked in excess of 40 per week must be documented in Paylocity.
* Holidays – rotating on call schedule with other technicians.
* Depending on the needs of the company and winter, the shift could change by a few weeks.
WORK HOURS – March 2nd to October 31st
* You will be notified of your work schedule. There are different work schedules:
* 7:00 am to 3:30 pm with a half-hour lunch 5 days/week.
* 6:30 am to 5:00 pm with a half-hour lunch break 4 days per week.
* Start time can vary between 6:30 and 7:30.
* Must be available to work on Saturdays and Sundays as needed and be a part of an on-call service rotation.
* End time will vary daily depending on the job. Occasionally, during our busy season, additional hours may be required to meet our business needs.
* On-call is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Drives company vehicles safely to perform requested service at customer’s home or place of business to meet customer requirements and company productivity goals.
* Responds and drives to scheduled service calls by dispatch or through answering service when on-call.
* Follows all company policies & procedures for customer repair visits.
* Documents all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
* Diagnoses diverse electrical and mechanical service issues.
* Explains the diagnosed issue in concise terms to the customer, together with the resolution.
* Understands, and articulately conveys, company pricing and services to customers.
* Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
* Completes visit by obtaining customer signature and correct customer information, including email address and phone number.
* Able to identify and correct any leaks from the tank to equipment connection.
* Attends seminars, training classes, and meetings sponsored by the company.
* Repairs, installs and maintains gas and oil appliances, and heating, boiler, and furnace systems.
* Performs gas checks, tune-ups, and cleanouts on heating equipment.
* Installs propane gas tanks and oil tanks and related equipment.
* Maintains all required paperwork associated with service installations and service maintenance calls.
* Notes to customers account any issues that require repair or compromise delivery or service.
* Maintains stock, parts, tools and safety and personal protective equipment in the vehicle.
* Maintains company vehicle, including frequent interior and exterior cleaning, and refueling. Performs pre- and post-trip inspections and reports all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance.
* Assists in training new employees.
* Works on various projects and jobs assigned by the manager.
* Assists in performing tasks of other employees within the department as needed.
* Proficient in the use of electronic devices.
* Always maintains and promotes company brand guidelines and core values.
REQUIREMENTS:
* One year certificate from college or technical school; or three or more years of related experience and/or training; or equivalent combination of education and experience.
* Valid Driver's License.
* Must have NH gasfitter’s license.
* Maine and Mass gasfitter’s license a plus.
* Maine Oil and Mass Oil a plus.
* Must be willing to get all licenses that the company helps train.
* A/C skills a plus. Must be willing to learn.
* Must have strong troubleshooting skills.
* Safe driving record.
* Must be available to work on Saturdays and Sundays as needed and be a part of an on-call service rotation.
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