Our client is currently recruiting for Repair Surveyor to join their team on an initial 6+ month basis within their Dispair, Damp and Mould Teams.
Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high quality work, getting work done “right-first-time” and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.
Key Responsibilities
* Carry out pre and post repairs, exchange and relet inspections as directed by Our Clients scheduling system and in liaison with the Trade Teams. Diagnose, assess and specify work required, in consultation with the customer. Order work through the Our Clients IT systems.
* Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors, in order to maximise customer experience and satisfaction, taking the lead responsibility on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and continuously improving customer experience.
* Own repairs and complaints taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, su...