The post holder will be the administrator for the Neurodevelopmental Team based at Heart of Hounslow. The post holder will be managed by the Admin Lead, based at Heart of Hounslow, and will have strong relationships with the admin team. The day-to-day working relationships will be with the NDT multi-disciplinary team, Tier 2 admin team, and other professionals within the NDT and Specialist Hounslow CAMHS team.
The post holder will be responsible for all administrative tasks within Hounslow CAMHS. This will range from minute taking, updating wait lists, organising resources, sending out letters, booking appointments, speaking to parents, and answering enquiries from parents, referrers, and other professionals.
The post holder will provide a comprehensive, efficient, and effective service. The post holder is required to use initiative, planning, and prioritising of their time to ensure that deadlines are met, providing administrative support, including inputting information onto RIO. The post holder will provide cover and support for colleagues and administration staff during annual leave and sickness absence.
The post holder will contribute to a friendly, efficient, customer-focused admin, secretarial service for the service, supporting the achievements of local and wider Trust objectives, providing a professional service to staff, contractors, visitors, patients, relatives, and carers ensuring they are appropriately assisted whether via face-to-face, video, telephone, or other method.
Responsibilities
* To provide a full range of admin support to the team: e.g. sorting and dealing with correspondence, filing, photocopying, typing, archiving, referral tracking etc.
* To book appointments in Clinician’s Rio Diary, assigning YP (Young Patient) to clinician’s caseload and transferring YP from one caseload to another (Caseload allocation). Opening and closing referrals on RiO and Mosaic (local authority system).
* To audio or copy type and proofread letters, memos, notes, and reports and ensure they are directed to the appropriate departments, GPs, or other organisations within agreed timescales.
* To draft/send responses to correspondence, after appropriate approval. Filtering progress notes for specific information/dates (Rio and Alfresco).
* To maintain waiting lists, team patient lists, and referral information as appropriate.
* To arrange meetings and assist with locally held training events or workshops e.g. room bookings, hospitality, IT equipment.
* To assist in producing agendas, minutes, and papers for meetings in a timely manner.
* To take minutes at meetings, transcribe, and distribute as required.
For further details / informal visits contact: Name: Natasha Cunningham Job title: Principal Clinical Psychologist Email address: natasha.cunningham7@nhs.net
For more information or an informal discussion please contact Natasha Cunningham, Admin Lead natasha.cunningham7@nhs.net
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Hospitals and Health Care
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