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Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 203806
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About the role
Benefact Group, are looking for a Infrastructure Engineer to join our Gloucester office.
The Infrastructure Team are responsible for the continued operation of the Benefact Group computer systems and converged voice, video and data networks. This role reports to the Infrastructure Manager. A ‘can do’ attitude and willingness to learn, is essential to providing technical resource and knowledge across a wide range of technologies and platforms. You will be responsible for undertaking proactive and reactive monitoring of the Infrastructure, Platforms and Applications, providing timely prevention or resolution of incidents, and appropriate escalation for major issues.
Joining our rapidly expanding andinnovative Group presents a fantastic opportunity to develop your career andbecome an integral part of an inclusive, purpose-led organisation.
Key responsibilities
* To ensure the smooth operation of the Benefact Group Infrastructure, supporting colleagues across multiple locations within the UK and Ireland.
* Troubleshoot technical problems and ensure system uptime and performance.
* Implement security measures to safeguard data and systems.
* To design, implement, document and maintain computer systems, aggregated voice, video and data networks and associated services across the group.
* Undertake and review proactive monitoring and react to escalations from other IT teams.
* Log and complete allocated, Incident or Problem Tickets with appropriate level of detail.
* Assist with infrastructure capacity planning and resource allocation. Incident resolutions and Change implementation
* To document, plan and execute small projects actively participating in all phases. Identify, assess and manage risks to the success of the project.
* Assist in the development and implementation of infrastructure automation and scripting solutions.
Knowledge, skills and experience
* Previous experience as an IT Infrastructure Engineer with knowledge of modern IT infrastructure including networks, storage, servers, security, virtualisation and databases
* Experience with Microsoft Operating Systems and Tools.
* Experience with security monitoring and improving security posture.
* Understanding of network topologies and firewalls.
* Knowledge of security best practices in infrastructure, application, IAM, or data platform solutions.
* Deep technical knowledge, excellent troubleshooting skills, and the ability to collaborate effectively with other teams.
* Experience with Microsoft Azure solutions with knowledge to monitor, maintain and implement cloud infrastructure.
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What we offer
* Group Personal Pension - up to 12% employer contribution
* Generous annual bonus scheme up to 24%
* 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
* A range of health and wellbeing benefits, including private healthcare, income protection and life assurance
* Up to £400 annual personal grant to a charity of your choice
* Encouraged to take at least one volunteering day per year
* Employee Assistance Programme
* Full study support to gain professional qualifications
* Access to virtual GP
* Enhanced maternity and paternity pay
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About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
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At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.
If you need any additional support during therecruitment process, then please let us know.
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*Directory of Social Change’s UK Guides to Company Giving 2017-26