Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position of Field Service Engineer.
Job Title: Field Service Engineer
Reporting to: Field Service Supervisor
Salary: £27,000 - £28,000
Based: From home – covering Swindon and surrounding area
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of their innovative furniture solutions.
Job summary: To perform as a member of the Field Service Team, visiting customer premises within the designated geographical region. The role is to achieve servicing, repairs, inspections, and other reasonable tasks upon request.
Key accountabilities:
* Deliver excellent customer experience.
* Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager.
* Carry out annual servicing of all products.
* Fulfil repairs with stock from vehicle.
* Write up repairs or replacements and take images as required.
* Carry out inspections as requested.
* Maintain company equipment including vehicle to required standards.
* Complete a Kanban form weekly with required parts.
* Receive stock at home address as per contract.
* Load stock onto vehicle after delivery.
* Maintain adequate stock on vehicle for role fulfillment.
* Manage the balance of maintenance work to keep it to a minimum.
* Maintain accurate paperwork via laptop including time sheets and job sheets.
* Work with the scheduling department to deliver an efficient schedule of work.
* Check schedules and report any ideas to improve efficiency.
* Work with the scheduling team to achieve monthly shipment goals.
* Follow departmental and company processes and procedures.
* Cover for other team members when required.
* Work with service sales and RSMs to identify leads.
* Contribute to building relationships with other areas of the business to support overall objectives.
Experience required:
* Experience with installation, maintenance, and repair of mechanical or structural products (furniture experience is a plus).
* Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
* Excellent troubleshooting skills for diagnosing and resolving mechanical issues.
* Strong communication and interpersonal skills with a customer-focused attitude.
* Ability to explain technical details to non-technical customers.
* Manual handling and assembly of furniture requiring physical strength and stamina.
* Strong attention to detail when assembling products or diagnosing issues.
* A valid driver’s license is required for travel to customer sites.
* Experience in a service engineer or field technician role.
* Previous experience in furniture manufacturing or installation is an advantage.
Package and further details:
Engineers typically work alone; however, there is sometimes the need for two-person jobs. Normal travel is up to 2 hours to jobs depending on the area.
(If over 2 hours away, then a Premier Inn is provided for the night, and meals included.)
Salary: £27,000 - £28,000
Hours: 42 hours – normally between 7 am – 6 pm
Overtime: Paid at time and a half.
Petrol Allowance: All fuel is paid/issued with a fuel card for petrol stations.
Van provided.
Package: 20 days holiday plus statutory holidays – rises to 25 days plus statutory holidays after 3 years.
Pension scheme: 3% employer contribution after 3 months.
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