Here at Contract Personnel, we are recruiting an experienced Hire Controller on behalf of a market leader in Material Handling Solutions. As a successful candidate, you will be responsible for managing the hire of equipment, answering calls and queries and providing superior customer service. The Role As a hire controller, you will be the first port of contact for customers and clients. Your day-to-day will consist of answering calls and emails with quotes for short/long term equipment hire. You will be required to liaise with multiple teams within the business to ensure smooth delivery of equipment. Role: Hire Controller Contract: Full time, permanent Location: Stockport Salary: Competitive, DOE Hours: Monday to Friday, 9.00am to 17:00pm (37.5) Holiday: 23 days, plus bank holidays Benefits: Cycle to work scheme, death in service, long-term service bonuses, pension scheme with ethical fund to build pot, optional well-being weekly sessions, Costco card Responsibilities - Respond to enquiries, negotiating rates and providing quotes - Utilising company systems for efficient reporting - Communicating with customers and clients via phone and email - Building positive relationships with suppliers and customers - Providing admin support across the business - Generate orders and maintain contracts - Manage incoming emails and calls - Organise hires, deliveries and collections, whilst reporting any issues - Verifying contracts at month end for invoicing - Completing daily and weekly tasks, in line with the rental diary Requirements - Previous office experience required - Excellent telephone manner - Proficient with Microsoft packages - Strong written English skills - Openness to learning new software - Able to work in a high-paced environment - Ability to work in a team