We are an independent haulage company based in Halifax, West Yorkshire, currently seeking a Transport Administrator to join our team. The role will involve you working closely with the existing team ensuring that key operational objectives are achieved by maintaining high levels of customer service. You will need to effectively administrate all aspects of a busy, fast-paced transport office with the ability to communicate in a professional and polite manner with customers, drivers, and sub-contractors via telephone, email, and face-to-face contact. The job would suit someone who is highly self-motivated and wanting to progress within the business.
Duties and Responsibilities
* Processing inbound customer delivery notes on a daily basis.
* Handling incoming and outgoing telephone calls with customers, sub-contractors, depots, and drivers.
* Routing trips and booking deliveries in with customers daily.
* Liaising with drivers, customers, sub-contractors, and depots regarding traffic and delivery updates.
* Processing incoming and outbound emails.
* Data Input / Entry of customer jobs onto our online job portal.
* Managing P.O.D.s and filing documents / paperwork.
* General Office Duties i.e. maintaining office stationery, phone system records, processing inbound invoices.
Skills
* Competent using Microsoft Office (Outlook / Excel / Word).
* Previous experience using a Management Information System.
* Excellent telephone manner.
* Excellent administration and organisational skills with the ability to multi-task.
* Excellent literacy, numeracy, and communication skills.
* Strong attention to detail.
The Individual
* Customer focused.
* Good attention to detail.
* Methodical and thorough approach to work.
* Well organised.
* Ambitious, self-motivated, and willing to progress.
* Ability to be a team player yet can use their own initiative.
Qualifications / Experience
* Previous customer service experience is essential.
* A good knowledge of U.K. Geography is highly beneficial.
Hours
This is a full-time position equating to around 40 hours per week. Monday to Friday 09.00am – 18.00.
Holidays
20 Days plus 8 Days Bank Holidays.
Benefits
* Company pension scheme.
* Casual dress.
* On-site parking.
Applications require a covering letter.
Job Types: Full-time, Permanent.
Pay: £25,500.00-£30,000.00 per year.
Schedule:
* Monday to Friday.
Work Location: In person.
Application deadline: 19/01/2025
Expected start date: 24/02/2025.
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