* Title: Project Manager
* Location: George Parker Bidder Building, Exeter Science Park, Exeter
* Work Arrangement: Hybrid 2 days from home, 3 days in the office – subject to change based on business needs.
* Working Hours: Monday to Friday, 9:00 am – 5:30 pm
* Salary: £45,000 Per annum
About Rezcomm: Rezcomm is revolutionising airports and travel hubs through our innovative ecommerce and technology solutions. We're not just a service provider; we are partners in our clients' journey, assisting them in leveraging technology for seamless customer experiences and operational efficiency.
Role Overview: As our Project Manager, you will be at the heart of our operations, working closely with clients, developers, and internal teams to drive project success. You will be responsible for a variety of tasks, including scoping and documenting project requirements, managing stakeholder relationships, and using Jira to meticulously organize and monitor project progress. Your expertise will ensure that projects are executed efficiently, meeting the highest quality standards, and aligning perfectly with client expectations and business objectives.
Key Responsibilities:
* Manage multiple projects, ensuring they align with Rezcomm’s innovative approach to airport and venue solutions.
* Maintain positive client relationships throughout the project lifecycle, managing expectations and ensuring a high level of satisfaction.
* Utilise project management software, monitoring progress, and maintaining project documentation and assets.
* Proactively identify and manage project risks, implementing contingency plans as needed.
* Coordinate with cross-functional teams, including the support desk, to ensure seamless project execution and handover.
* Participate in meetings, support troubleshooting queries, and involve analysts in training and handover processes.
* Lead the formation and coordination of cross-functional Go-Live teams, compile go-live practices, organize internal feedback sessions, and review protocols.
* Ensure adherence to handover checklists during transitions, provide feedback on courses, share insights, and support article creation.
* Oversee Project Initiation Documents (PID).
* Some travel to visit airports in the USA, UK, and Europe may be required.
Qualifications and Experience:
* At least 4 years proven experience as a Project Manager, preferably within a SaaS environment.
* Strong organisational and planning skills, with the ability to work independently.
* Exceptional communication and interpersonal skills, fluent in English.
* Experience and an understanding of the software development lifecycle.
* Experience in a remote team environment, self-motivated, and a willingness to learn.
* A qualification in project management - Prince2/Agile or equivalent.
* Experience with Moday.com and/or Jira would be an advantage.
Become a part of Rezcomm:
By joining our team, you'll play a crucial role in the journey of airports and travel hubs worldwide towards streamlined operations and enhanced customer satisfaction. Your expertise and leadership will directly impact the effectiveness of our clients in serving millions of passengers, making their travel experience smoother and more enjoyable.
If you are looking for an opportunity to make a significant difference in the dynamic world of travel technology, apply now and join the Rezcomm team.
Job Types: Full-time, Permanent
Pay: £45,000.00 per year
Benefits:
* Free parking
* On-site parking
Schedule:
* 8 hour shift
* Monday to Friday
Ability to commute/relocate:
* Exeter: reliably commute or plan to relocate before starting work (required)
Experience:
* Project Management: 4 years (required)
Licence/Certification:
* PRINCE2 Certification or equivalent (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Exeter
Application deadline: 19/02/2024
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