We are looking for a superstar to join the team at The Button Factory in a Hyrbid role within Marketing/events and booking management role.
The role would start with the candidate training as a staff member to learn all things Button Factory- understanding our operation is key to be able to control this from a booking perspective- you need to immerse yourself within the team and understand our culture. You will work closely along side our senior sales manager to develop a detailed understanding of booking systems and procedures. As this is a Hyrbid role we are looking for someone with a background in working with social media and/or in marketing.
Key Responsibilities:
* Event Bookings & Coordination: Manage all event enquiries, ensuring seamless planning, communication, and execution of private and corporate events.
* Operations Management: Oversee the day-to-day venue operations, ensuring smooth running of both front-of-house and back-of-house teams during events.
* Team Leadership: Lead, train, and motivate a team of staff to deliver excellent customer service and create an exceptional guest experience.
* Marketing & Social Media: Develop and implement social media campaigns to promote events and special offers. Work closely with the marketing team to ensure our venue’s presence and growth in the market.
* Customer Service Excellence: Ensure high standards of service are maintained, resolving any customer issues or concerns quickly and professionally.
* Health & Safety & Compliance: Maintain health and safety protocols and ensure compliance with all relevant legislation.
* Event Analysis & Reporting: Assist in tracking event performance, guest satisfaction, and sales to ensure continuous improvement.
Skills & Experience:
* Proven experience in event management, hospitality, or a similar role, preferably within a venue with large-scale bookings and food & beverage operations.
* Strong organisational skills with the ability to manage multiple bookings and projects simultaneously.
* Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
* Ability to work under pressure and make quick decisions in a fast-paced environment.
* Proficiency in using booking systems, social media platforms, and other relevant software.
* Strong leadership and team management experience.
* A proactive, can-do attitude with a creative flair for event execution and marketing.
What We Offer:
* A competitive salary of £31,000 per annum plus an event bonus structure.
* A dynamic and rewarding work environment within one of Birmingham’s most iconic venues.
* Opportunities for career development and progression within the business.
* A chance to make a real impact on the success of our events and operations.
* A fun, collaborative team atmosphere where your ideas and contributions are valued.
If you’re ready to take your career to the next level in a role that blends event management, operations, and marketing, we’d love to hear from you. Apply today and become part of our incredible team!