Job Title: IT Support Engineer Reports To: Service Delivery ManagerLocation: Hybrid (4 days in our office in Ramsgate, 1 day from home)Salary: £23,400 per annum + up to £2,500 performance bonus + EO profit share
About the Role:
Our client, a leading employee-owned IT solutions provider, is seeking a dynamic and motivated IT Support Engineer to join their team. This entry-level role offers the perfect opportunity for individuals eager to launch their careers in IT, with full training and development provided. No prior experience or qualifications in the industry are required, just a passion for technology and a commitment to delivering excellent customer service.
Key Responsibilities:
* Handle incoming service requests from clients and provide outstanding customer support
* Diagnose and resolve technical issues while maintaining top-tier technology and security standards
* Communicate effectively with customers, team members, and management to ensure seamless service delivery
* Monitor and manage your ticket queue in a fast-paced environment, adhering to strict Service Level Agreements (SLAs)
* Multi-task and stay organised while balancing customer calls, emails, and system alerts
* Stay calm and positive under pressure to ensure a smooth customer experience
What We’re Looking For: