Who we are Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge, and it is our team of behind-the-scenes heroes that bring every intricate detail to life. As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do. From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a global lifestyle brand, wrapped around the world-class horse racing we stage. At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us. What we are looking for We are currently seeking a Fulfilment Executive, to join the Royal Enclosure Office from January to July 2025, for the 2025 Royal Ascot annual cycle, based in our offices at the racecourse in Ascot, Berkshire. As Fulfilment Executive you will have an important role with a primary focus on the successful delivery of the Royal Enclosure fulfilment of Badges (Tickets), parking and other pre-bookable elements. This is a full-time, temporary role for 6 months from January to July 2025, with a requirement to work on-site during the week of Royal Ascot (17 th – 21 st June 2025). What you’ll be doing The Royal Enclosure Fulfilment Executive will be responsible for the management and maintenance of all data and, managing a small team of Royal Enclosure Badge Writers and Packers, the fulfilment and dispatch of all orders placed by Royal Enclosure Members for Royal Ascot. Manage and oversee Royal Enclosure fulfilment of Badges (Tickets), parking and other pre-bookable elements. Manage a small team of seasonal Fulfilment Staff (Badge Writers and Packers), including managing the flow of work for these staff, as part of the overall fulfilment process, and quality control of written badges. Manage and manipulate data from sales reports, merging into personalised letters, informing the fulfilment of orders. Manage Royal Mail manifesting and dispatch. Support the Royal Enclosure Manager with creation of sales reports for Royal Enclosure sales and revenue. Manage stock levels for fulfilment collateral elements, such as badge pack boxes, badges and headed paper. Act as a senior representative of the Royal Enclosure team during Royal Ascot (17 th – 21 st June 2025) for all Royal Enclosure troubleshooting and operational escalation issues. Comprehensive audit and badge reconciliation annually for the Royal Enclosure upon completion of Royal Ascot. Strive to deliver best in class client service delivery. Temporary management of contracted fulfilment staff (badge writers and packers). Skills and experience you can bring High level of attention to detail and accuracy Previous proven experience of Ticketing and Fulfilment processes Ability to work under pressure and deliver deadlines Ability to communicate in a proactive and positive manner at all stakeholder levels Integrity, discretion, commitment and diplomacy Ability to be flexible and adaptable Proactive and able to work independently on projects, and use own initiative Ability to work in an open office environment and become a key team member Exceptional customer service standards Experience of Ticketmaster system is advantageous, though not essential Ideally degree (or equivalent) educated Excellent customer service skills Excellent oral and written communication skills at all levels Ex cellent administrative skills Excellent ICT skills, e.g. Microsoft Outlook, PowerPoint, Word and Excel Work Environment Based in an open office environment at Ascot Racecourse from January to June 2025. Office hours are usually Monday to Friday 9am – 5pm, will require flexibility to work on-site during the week of Royal Ascot (17 th – 21 st June 2025). What sets us apart from the rest We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access. We are also proud of our community outreach which includes a volunteering week for all employees to spend time supporting local charities. What you can expect from us The opportunity to be a part of a place ‘Like Nowhere Else' and be part of our Royal Ascot temporary team. Lunch will be provided on racedays. If this sounds like the role for you, we would love to hear from you Our Diversity and Inclusion Vision We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company. How to apply Applications will close on 29 November 2024. We reserve the right to close this vacancy early should a suitable candidate be identified. For assistance with your application or should you require an alternative application format, please contact [email protected] .