Job Description Key Responsibilities: Reception · Review meeting and visitor bookings daily, and ensure that requested facilities (meeting room, hospitality, additional facilities) are arranged. · First point of contact for any visitors, providing a professional and welcome arrival. Pre-register visitors where appropriate. · Maintain a tidy reception and client area ensuring that refreshment facilities are replenished. · Communicate visitor and guest arrivals to the relevant staff promptly so that the visitor or guest is either met or escorted to the relevant meeting room / area in a timely manner. · Offer, and where appropriate prepare and serve, refreshments for visitors. · Make the front of house the first point of call for all guest questions and enquiries, from finding local restaurants, travel advice, local knowledge, taxis etc. · Accept deliveries and distribute appropriately. Telephony & Mail · Promptly answer and direct incoming telephone calls. · Manage incoming and outgoing mail including courier services. · Arrange collection of out-going post or deliver the post to an agreed collection point. Office & Facilities Management · Conduct regular meeting room and kitchen area checks, replenishing consumables items in kitchen area as required. · Check meeting room equipment is working and report any unresolved issues to IT. · Liaise with facilities maintenance provider, ensuring booked and authorised contractors have access to the building, provided with visitors passes and logged appropriately. · Provide staff with ID Swipe cards as required. · Liaise with CRBE onsite security as and when appropriate. · Managing disabled and visitor parking bays. · Purchase group office supplies as required. · Liaise and work with General Manager on any onsite security issues where appropriate. · Maintenance visit scheduling including onsite visits for servicing as appropriate.