Customer Services Operator (Logistics) - If you’re ready to be part of a pioneering company that sets the standard in the logistics and maritime industry, apply today!
We have an exciting opportunity to join this Logistics company as a Customer Services Operator (Logistics) on a permanent basis in their office in Salford, Manchester!
Why them?
They are a trusted supply chain partner for over 180 years, supporting businesses worldwide with our comprehensive range of global shipping services. As a part of their dynamic team, you'll be working within a well-established company that values efficiency, innovation, and reliability.
Fantastic company benefits include:
* Competitive Salary
* Holiday: 25 days annual leave plus bank holidays, increases with length of service.
* Pension: company pension scheme available.
* Employee extras such as: Cycle to work scheme, Electric Vehicle scheme, Employee Assistance Programme, Bonus Payment, Hybrid working, Life Assurance, and eye care vouchers.
About the role:
In this role you will be the backbone of their logistics operations, ensuring the seamless movement of goods across international borders. This dynamic role requires a proactive approach and keen attention to detail to ensure compliance with import and export regulations while maintaining a high level of customer satisfaction. If you're passionate about logistics and eager for a role that challenges and excites, this opportunity is perfect for you!
Main duties and responsibilities:
* Manage logistics processes across air, sea, and road shipments for imports and exports, ensuring timely and cost-effective delivery.
* Prepare and organise all necessary import/export documentation, including customs declarations and licences.
* Stay informed and ensure compliance with international trade laws, keeping abreast of changes in regulations.
* Collaborate with international offices and partners to monitor shipments, ensuring timely updates to customers.
* Verify compliance of incoming and outgoing goods with quality standards, addressing discrepancies promptly.
* Maintain communication with suppliers to track and manage shipments, addressing customer inquiries and concerns effectively.
* Identify and implement improvements to enhance efficiency in logistics operations.
About you:
You possess a solid understanding of logistics and supply chain processes, with excellent communication and customer service skills. You are proactive, results-oriented, and thrive in a fast-paced environment, demonstrating strong organisational and time management abilities. Your ability to work independently and collaboratively within a team is complemented by your keen attention to detail and robust problem-solving skills. Proficiency in Microsoft Office Suite and knowledge of international trade laws and customs procedures are advantageous. Qualifications in logistics or a relevant field and experience in shipping/logistics are preferred.
Application Process:
They would love to hear why you are motivated to apply and how do your skills/experience make you suitable for this role? Please do let us know along with forwarding an up-to-date CV as soon as possible. They look forward to hearing from you.
No recruitment agencies, please.
Additional Information:
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
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