Community Nursing Out of Hours Call Handler
Band 3
Main area: Call Handler Grade Band 3
Contract: 12 months (Fixed term, shift working days, evenings, weekends, and Bank Holidays)
Hours: Part time
Job ref: 327-25-046
Site: Gloucestershire Health and Care NHSFT, Town: Gloucester
Salary: £24,071 - £25,674 per annum (pro rata)
Salary period: Yearly
Closing: 03/02/2025 23:59
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health, and learning disability services to people of all ages across Gloucestershire.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care.
Job overview
We are looking to recruit motivated and enthusiastic Call Handlers to work within the Integrated Community Teams - Evening and Overnight District Nursing (ENDNS) / Community Nursing Out of Hours Service. If you are caring and strive to deliver a quality and positive customer experience, this may be the role for you.
Ideally, you'll have experience in health care or have worked in a busy call centre where empathy and understanding were part of your role, or you might have life experience that you feel makes you a great candidate.
The call handling team supports out of hours community nursing referrals from patients and health care professionals. The call handlers' role also supports administrative tasks for the service.
Main duties of the job
You will work as a team to receive telephone referrals, book and cancel appointments, process batch mail, and work with our online referrals system as well as several other tasks as required. You will have an excellent telephone manner, putting patients at ease as they ring into the Out of Hours Community Nursing hub.
The role is within a busy and dynamic team; you will need to be able to work flexibly, be responsive to change, and communicate effectively. We provide a supportive working environment, with regular supervision and appraisals.
We're currently recruiting for a variety of shifts including:
* Day/evening Shifts – Weekdays 16:00 – 20:00
* Weekends 08:00 – 16:00
Person specification
Qualifications
* Good general standard of education.
* Evidence of continuing personal/professional development.
* NVQ 3 or working towards or can demonstrate experience to that level.
Experience
* Evidence of team working abilities.
* Proven ability to work unsupervised.
* Experience of working in a health care/social care setting.
Skills and attributes
* Good communication skills both written and verbal.
* Proven ability to manage working time effectively.
* Confidentiality and integrity.
* Good timekeeper, adaptable, reliable, and ability to work flexibly.
* Good knowledge of IT systems.
When joining us, as well as becoming part of a team that makes a difference, we also offer:
* Free car parking at many of our sites.
* 27 days leave plus bank holidays, increasing up to 33 days with long service.
* A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
* A multi-professional preceptorship programme for all Newly Qualified Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals, and Return to Practice Practitioners.
* Generous NHS pension and enhanced pay when you work unsocial hours.
* Flexible, family-friendly, and agile working opportunities.
* Recognition and long service awards.
* Fast Track physiotherapy.
* Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme, and discounts on travel, leisure, and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Asa George
Job title: Business and Project Lead/Call Handler Manager
Email address: asa.george@ghc.nhs.uk
Telephone number: 07812 709653
For any enquiries please call during office hours.
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