Customer Service Coordinator
Temporary Until March 2024 - possibility of a permanent role for the right candidate
£ 29,203 (after training)
50% Hybrid working once training is complete
3 weekly Rotating shifts including days & evenings (latest finish is 8pm)
Some weekend work (not both days)
24/7 operation in modern offices based in Rugby.
Are you seeking an interesting varied Customer Service role which you can really get your teeth into? Are you passionate about Customer Service and are an effective problem solver? If the answer is YES then this might be the job for you!
Our client based in Rugby, is seeking a Customer focused individual to join their busy team. This is a fast-paced role involving problem solving and quick thinking.
Duties:
1. Receiving and logging hi-volume calls from drivers who have broken down
2. Proactively liaising with dealers and customers
3. Source and negotiate solutions to resolve cases
4. Monitor the quality of cases and identify corrective action where appropriate
5. Supporting the Help Desk
Person Spec:
1. Excellent Customer Service skills
2. Ability to pick up systems and processes with ease
3. Customer focused with a logical approach to problem solving and decision making
4. Able to 'think on your feet'
5. Superb communication skills
6. Must possess a positive and pro-active attitude
Interested? Please apply now!
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