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If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!
Site: Moorfields Eye Hospital, City Road Town London
Apply (by clicking the relevant button) after checking through all the related job information below.
Salary: £82,462 - £93,773 Per Annum Including HCAS
Salary period: Yearly
Closing: 25/02/2025 23:59
Moorfields - A global leader in Ophthalmology
We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
Job overview
It’s an exciting time for Moorfields, our current priorities include building a new hospital (Oriel), introducing an EPR and moving towards the future eye care pathway.
The post of general manager for the division of ophthalmology and clinical support services is a key position within the trust’s senior management structure. Due to an internal secondment, there is an opportunity to cover this role for a 12 month fixed term period.
Main duties of the job
Reporting to the deputy Chief Operating Officer (DCOO), the general manager has a wide range of responsibilities for ensuring the effective development and operation of the division’s services.
The post holder will support the DCOO and clinical director in providing leadership to the division that will create an open and participative culture that enables staff to perform at their best. The individual will be expected to promote a patient-centred culturally sensitive approach to the delivery of patient care.
There is a strong performance management element to this post and the emphasis is therefore on delivery. The post holder will support the DCOO and COO to lead the development and continuous review of trust wide operational policies and processes reflecting evidence based national best practice. The post holder will have overall responsibility for ensuring that optimal patient centred care is provided across all services delivered, within available human and financial resources.
As a senior leader within the organisation, you will have a key role in the embedding of the Trust’s values.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
* Salary including High-Cost Area Supplement
* Opportunity to join the NHS Pension Scheme
* Free 24/7 independent counselling service
* Learning and development opportunities
* Easy and quick transport links
* A range of attractive benefits and discounts
* Access to Blue Light Card and other NHS Discount Schemes
* Free Pilates classes
* Full support and training to develop your skills
* Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed job description and main responsibilities
To lead the day-to-day operational management of the division’s services and in fulfilling the following operational and strategic responsibilities:
Lead Operational Performance and Delivery
* To lead, direct and be responsible for the operational services across all areas of the division.
* To be responsible for the development and implementation of strong and effective performance management systems to ensure the delivery of the division’s targets and objectives.
* To be responsible for ensuring that effective communication systems are in place so that all staff are aware of the local and corporate vision, objectives and current performance.
* To be responsible for positive and effective relationships and communication channels with internal and external stakeholders and partners.
* To work with the DCOO and clinical director to develop an effective general management structure and team, together with arrangements for the management and development of all staff within the division.
* To prepare the divisions planning cycle in line with the trust guidance on methodology, content and timescales.
* To be responsible for the divisions plans to deliver, or contribute to, national targets and agreed internal targets, including the 18-week referral to treatment target, 6 week diagnostic wait, emergency care standards, cancer waiting times and others as required.
* To develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances.
* To ensure that the division maintains a commitment to equality, diversity and inclusiveness in all aspects of its activities, both in relation to service provision and employment, and that specific plans are implemented to support this agenda as appropriate.
* To ensure appropriate public and patient involvement in assessing service quality and developing plans for improvement.
* Hold staff to account for delivery of their objectives through regular performance review.
Governance
* Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, other Trust-wide policies and procedures and best practice requirements.
* To be responsible for the effective and timely management and monitoring of complaints within the division, ensuring that lessons are learnt from complaints and incidents.
* To be responsible for ensuring that effective systems for clinical governance are in place in the division, including audit and research.
* To be responsible for ensuring that all risks are identified, analysed and managed using all available tools, including the trust’s risk management framework, and that the division’s local risk register is maintained, and risks escalated to the corporate register as appropriate.
Human Resources
* To manage and direct the implementation of the trust’s HR policies and procedures within the division, and to develop effective recruitment and retention, training and staff development strategies.
* To be responsible for ensuring that systems are in place for all staff to receive an annual performance appraisal and to have relevant personal development plans.
* To be responsible for ensuring that all division staff receive adequate and effective training and adhere to published policy and procedures.
* To be responsible for ensuring that all staff are compliant with mandatory training requirements.
* To work closely with HR to deliver the division’s workforce development agenda.
* To promote high level leadership skills by demonstrating attributes consistent with the leadership qualities framework, and to promote and support the development of these skills within the division.
Finance and Service Delivery
* To be responsible for the budget setting and financial performance (capital and revenue) of all areas of the division, including the planning and delivery of cost improvement, efficiency and service improvement initiatives.
* To manage effectively the division’s finances. Ensuring that its staff comply with the trust’s standing financial instructions, that the division operates within its agreed budget and that resource utilisation is regularly reviewed and maintained at optimal levels of efficiency and effectiveness.
* To ensure compliance with financial procedures and standing financial instructions.
* To lead on the planning and delivery of the division’s capital programme, assessing risk and establishing priorities for equipment replacement.
* To lead and direct the planning and organisation of departmental service plans and to be responsible for the delivery of the annual division business plan.
* To ensure that all services are managed within financial balance, identifying training and development needs and working with budget holders to ensure that they are held accountable for delivery.
* To be responsible for ensuring, in collaboration with the performance, information and finance departments, that all relevant staff within the division have the information, support and analytical capability to be aware of their performance in relation to key objectives.
* To be responsible for the delivery of agreed levels of activity, monitoring variance from plan and taking corrective action as necessary.
Strategy and Service Improvement
* Working with the leadership team in identifying both new opportunities for the individual services within the Division, arising from changes in the external environment or internal innovation and potential threats and ways to respond to them.
* Support clinicians to re-design services to deliver improved clinical outcomes for patients, reduced waiting times and efficient use of resources.
* Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service plans.
* Manage service improvement programmes within the division and the division contribution to the Trust-wide Transformation and service improvement agendas.
Partnership Working
* To maintain excellent relationships with the trust’s commissioners, the commissioners, and other local stakeholders in order to ensure the trust maintains a positive image.
* To liaise with partners in health care to consider all capacity across the area, looking at levels of demand, patient access, clinical capacity and performance in order to make the best use of resources across the geographical area covered by the trust.
General
* To work collaboratively with other general managers, clinical leaders, executive directors, service directors and allied professional, nursing and consultant colleagues so that all corporate objectives are achieved.
* To participate in the on-call senior manager rota.
* To deputise for the DCOO as required and appropriate.
* This job description is not an exhaustive list. It is also subject to change in light of service developments and in consultation between the post holder and the DCOO.
* Performance objectives and the post holder’s personal development plan will be reviewed annually with the DCOO, or more frequently as considered necessary.
* The post holder will take responsibility for his/her own personal and professional development and will be supported by the trust to achieve development opportunities as appropriate.
Person specificationKnowledge & Skills
* Understanding of health and social care management environment
* Performance management methodology
* Ability to chair high level meetings internally and across organisations
* Ability to work positively with director colleagues
Experience
* Extensive experience of the management of clinical services within an acute NHS environment.
* Experience managing large budgets and complexities of management high numbers of staff across a variety of disciplines
* Leading multi professional and cross organisational developments
Education
* Study towards or completed masters level qualification
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Alexandra Edwards
Job title: PA, Deputy Chief Operating Officer
Email address: alexandra.edwards5@nhs.net
Telephone number: 07515050571
Additional information
For further information and/or informal conversations please contact alexandra.edwards5@nhs.net.
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