Providing an efficient and professional administrative/reception service across all services in the building Word-processing including copy typing Handling all aspects of patient appointments via the telephone and face to face Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager Taking detailed messages via telephone or on reception, dealing with them in a timely and efficient way and refer as appropriate Amending and sending out clinical documents (e.g. letters) Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests) Accurately inputting confidential data using a variety of Trust IT systems in a timely way. Booking interpreters and transport for patients as required Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements. Receive and open incoming post and take action as required