How you'll help us Keep Climbing (overview & key responsibilities) - Vision: Serve as a key liaison with avariety of different parties and deliver world-class service to all ourcustomers. - Mission: Co-coordinate a SAFE, on timeaircraft turn around process and uphold the Delta customer experience to itshighest possible standards. As a Red Coat Customer Service Agent (CSA), you play a vital role in ensuring our customers experience smooth and enjoyable air travel. As part of the ground crew, you'll work in a dynamic team environment focused on delivering exceptional service. This role involves a wide range of responsibilities, including ticket sales, overseeing check-in and gate operations, handling connecting and re-routed flights, assisting with baggage services, and managing the overall turnaround of flights. Additional duties include monitoring the activities of business partners to ensure safety and security compliance, completing and forwarding statistics, reports, and compliance resolution responses. You'll also maintain clear communication and coordination with leadership, peers, and stakeholders both inside and outside of the station. - Coordinate with various business partnersto ensure the efficient turnaround of aircraft, including all tasks necessaryto handle customers and their baggage acceptance - Proactively drive operational performanceand excellence, cover GSC responsibilities, and ensure safety oversight whenOSM and/or STM are not available (training provided) - Facilitate communication and coordinationwith flight crews while on the ground - Oversee check-in and ticketing salesfunctions, ensuring organization, flow, and exceptional customer service - Address connecting flight failures andoffer rebooking solutions to inconvenienced customers - Ensure operational readiness for same-dayand next-day flights - Greet customers proactively, assess theirneeds, explain Delta's technology options, and direct them appropriately - Keep customers informed and ensure efficientservice delivery while displaying a positive image - Practice safety-conscious behaviors,perform station compliance checklists, and conduct audits to maintainoperational integrity - Encourage and assist customers in utilizingairport technology for a faster and friendlier airport experience - Coordinate and monitor all aspects of the operation tohandle disruptions as quickly and effectively as possible What you need to succeed (minimum qualifications) - Must be atleast 18 years of age - Minimum of1 year of experience in an airport above-wing position (i.e Ticket/Gate Agent,Customer Service Agent) - Proficientin English - Must haveauthorization to live and work in the United Kingdom at the time of applying tothis position. - Strongverbal and written communication skills using appropriate grammar, tone, andpronunciation - Possessbasic computer skills and be proficient in Microsoft Office applications - Must beable to balance multiple priorities within established time constraints - Must havestrong listening and communication skills to identify customer needs and toprovide directions appropriately - Able toread, write, and comprehend detailed job instructions - Consistentlymakes safety and security, of self and others, the priority - Demonstratethat privacy is a priority when handling personal data - Resumesmust be submitted in English - Embracediverse people, thinking, and styles - (Iftransferring internally) Must be performing satisfactorily in present position - Candidatesmust possess the required work permits or visas to be eligible to work in theUnited Kingdom at the time of submitting their application. What will give you a competitive edge (preferred qualifications) - 6 months of Airport Customer Service (ACS) experience in operations and customer service - Knowledge of Delta systems and/or other relevant airport technology systems - College degree in airport operations or airline industry related Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: - Competitive salary, industry-leading pro?t sharing program, and performance incentives - Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health - Domestic and International space-available flight privileges for employees and eligible family members - World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint - Recognition rewards and awards through the platform Unstoppable Together - Business Resource Groups were created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. - Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here