Candela Academy is an education company that offers personalised support for secondary school students and parents in the UK. Our services include Academic Mentorship and Online Tutoring for (I)GCSEs, A-Levels and Extended Project Qualifications. We are looking for a highly organised, dedicated and customer-oriented Student Coordinator. Our Student Coordinators play a crucial role in the day-to-day operations of Candela Academy that ensure each student's success. You will be responsible for coordinating and facilitating the academic journey of your designated students.
Responsibilities
* Facilitate the student’s academic journey by coordinating the team of tutors and mentors while managing the administrative and operational procedures required to support the students.
* Act as the main point of contact for internal (the wider Candela team) and external stakeholders (students and parents), working as the link between them.
* Keep up to date on student’s progress, and report back to the team regularly with potential value add solutions to support the student.
* Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
* Regularly research and stay up to date on the UK education sector, providing the wider Candela team with updates on relevant information.
Minimum Requirements
* Bachelor’s Degree (or higher) from a UK or US university.
* Fluency in English, excellent verbal and written communication skills.
* Excellent organisational and multitasking abilities.
* Excellent time-management skills with the ability to prioritise tasks.
* High attention to detail.
* Customer-oriented thinking.
* Strong research abilities.
* Highly technologically proficient.
* Ability to work independently and efficiently under pressure.
* Software use: Proficiency in most mainstream office software, including:
o Google Workplace (Drive, Gmail, Docs, Sheets, Slides, Forms, etc).
o Microsoft Office (Word, PowerPoint, Excel, Teams etc).
Bonus (in order of importance)
* Prior experience in a customer service, project management or other transferable role.
* Knowledge of the UK education system and academic cycles.
* Prior experience in the education industry.
* Strong academic background and profile.
* Fluency in Mandarin.
Benefits
* Salary range: £20,000 - £26,000 per annum (plus performance-based bonus).
* Company-wide sales commission structure.
* Remote first, with the option to work at an office space in London.
* Flexible working environment where you will be empowered to structure how you work.
* Fast-paced, dynamic team in an expanding company of ambitious individuals who think big.
* Training & Development allowance of £500 annually on training related to your role - we are invested in your growth!
* Limitless development and exposure - huge opportunities for internal promotions or role changes as our small team grows!
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