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Install Operations Manager, Amazon Key, Greater London
Client:
Ring of Security Limited (UK) - H41
Location:
Greater London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ba5504603666
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Amazon Key designs, manufactures, installs and maintains Access Control products into multi-family buildings. Our technology enables Amazon Delivery Associates to securely get access to semi-public space within buildings, in order to deliver parcels. We are seeking a hardworking, self-motivated and passionate professional to join our team as Install Operations Manager. The Install Operations team is responsible for installing and servicing Amazon Key products by leveraging 3rd party install partners. The team scouts, trains, negotiates, and monitors partner operations, being responsible for product availability, costs, and install quality. This individual will merge technical knowledge in the access control/intercom space with the ability to establish and maintain relationships with stakeholders, along with program and vendor management capabilities. This is a unique opportunity to play a key role in supporting our customers with technical inquiries and influencing product development.
Key Job Responsibilities
* Address and resolve customer technical support needs both remotely and in person.
* Collaborate with cross-functional teams to support various initiatives intended to improve customer satisfaction.
* Support development teams in the completion of hardware and software validation testing for quality assurance.
* Manage multiple external Install partners that will install Amazon Key devices in residential buildings.
* Ensure Install Operations run smoothly, maintaining high standards in install speed and quality.
* Define initiatives to improve install success and time to install.
* Scout for new install partners and onboard them to increase coverage, reduce costs, and improve quality.
* Execute both remote and onsite training for targeted tech teams.
* Compile and deliver test result datasets to relevant stakeholders.
* Serve as an expert resource for end user support workflows.
* Support on-site investigations when needed.
* This role will require some travel.
About the Team
The Amazon Key team sits within the Amazon Devices team alongside Ring and other Home Security teams. Key is a uniquely cross-functional team within Amazon, often serving as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping. We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration. We have many stakeholders and maintain relentlessly high standards for our high-visibility programs.
BASIC QUALIFICATIONS
* Experience in program or project management.
* Experience with smart home devices and access control systems.
* Electrician or equivalent qualification and work experience.
* Ability to define processes and workflows.
* Understanding of technical dependencies.
* Knowledge of wireless communication technologies.
* Proficiency in Microsoft Office.
* Fluent written and verbal communication in English.
* Strong bias for action.
* Proven track record of delivering results on time.
* Good communication skills to efficiently communicate with internal and external stakeholders.
PREFERRED QUALIFICATIONS
* Excellent communication skills with external and internal customers.
* Experience with selecting and onboarding new partners.
* Additional languages are a plus.
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