Are you a logistics professional with a knack for planning, problem-solving, and delivering exceptional service? Join our Sea Logistics Intermodal team in Aston, Birmingham, as a Senior Intermodal Specialist and be the key to optimizing our operations and customer satisfaction. Your Role As a Senior Sea Logistics Intermodal Specialist, you will act as the central point of contact for internal customers and suppliers, overseeing delivery planning, maintaining supplier relationships, and ensuring smooth intermodal operations. This role is pivotal in providing top-tier service to customers while managing escalations and ensuring cost-effective logistics solutions. Your Responsibilities - Plan and execute deliveries with a focus on cost efficiency, adhering to diverse terms and agreements. - Oversee road and rail provider volumes to ensure compliance with contracts. - Manage restitution agreements to prevent unrecoverable costs. - Monitor and manage automated booking systems and rate jobs in alignment with agreed tariffs. - Address non-conformance issues, including delays and rebookings, while maintaining quality standards. - Develop and nurture strong relationships with customers, suppliers, and internal teams. - Provide evidence and resolve queries related to rates and out-of-scope charges. - Drive continuous improvement in intermodal operations. Your Skills and Experiences - Strong knowledge of UK container transport operations across road and rail. - Proven experience in transport planning or export sea logistics. - Solid understanding of UK geography. - Excellent written and verbal communication skills. - Ability to handle confidential information and adhere to compliance regulations. - Strong time management, organizational, and multitasking abilities. - A proactive, motivated individual who thrives under pressure. - A team player with strong commercial awareness and customer focus. Good Reasons to Join If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdeskkuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.