We are looking to recruit a Patient Notes Operative to join our team, to support the delivery of a first-class patient notes delivery service, supporting other relevant areas of the postal/delivery services as required, including all aspects of general administration, specialist system operation, and customer service across the wider Site Services department.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
The post holder will work as an integral part of the Facilities team to support the delivery of a high-performing service team to deliver corporate aims, objectives, and aspirations of the Directorate and the Trust.
* To receive scheduled Patient Notes from a secure area within the hospital and to deliver them in a safe and secure manner to their addressed areas.
* To support the delivery of a first-class patient notes delivery service, supporting other relevant areas of the postal/delivery services as required, including all aspects of general administration, specialist system operation, and customer service across the wider Site Services department.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
* Work in partnership with the Logistics Manager and Departmental supervision and management to contribute to the maintenance of a dynamic and proactive patient notes service, to ensure the highest standards are met at all times. To ensure that patient notes are delivered on schedule, ensuring patient confidentiality is maintained at all times.
* To ensure that urgent notes are delivered to the Urgent Room as soon as possible after receipt.
* To collect empty patient notes containers and any blue boxes containing patient notes for prompt return back to a secure location.
* To deliver all patient notes according to the schedule given.
* To sort all boxes which arrive from Bush Park onto pallets for each level of the hospital.
* To collect all notes to be returned to Bush Park.
* To report notes marked up incorrectly.
* To proactively highlight areas for improvement in the patient notes delivery/return service.
* To foster excellent working relationships with all colleagues within the Trust.
Person Specification
Qualifications
* GCSE's Levels 9-4 (Grades A-C) in Maths & English or equivalent demonstrable experience.
* NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.
* Full valid UK driving licence for vehicles up to 3.5 tonnes.
Knowledge & Experience
* Proven knowledge of Windows MS Office.
* Good verbal and written communication skills.
* Demonstrable experience of ability to use initiative & prioritise.
* Demonstrable experience of working within a team.
* Demonstrable experience in a large clinical setting.
* Proven knowledge and understanding of Trust policies and procedures.
* Demonstrable experience in a busy environment.
Aptitude and Abilities
* Proven ability to work on own initiative in a busy environment.
* Proven ability to multitask.
* Proven ability to develop and maintain good working relationships with colleagues at all levels of the organisation.
* Excellent attention to detail.
* Physically fit and able to regularly lift items weighing up to 20kg.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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