Overview of the Role:
We are seeking an experienced Facilities & Operations Manager to lead and enhance operational performance at a landmark mixed-use destination in London. Reporting to the Head of Operations & Risk, this senior role involves managing Soft FM contracts worth over £15 million and overseeing a large, experienced, multi-disciplinary team. You’ll play a pivotal role in delivering world-class services to residents, visitors, and occupiers.
Your responsibilities will be:
* Managing major Soft FM contracts, including security, cleaning, waste management, and landscaping.
* Leading a high-performing team of 4 direct reports and contracted staff.
* Monitoring operational KPIs and driving improvements to meet business goals.
* Ensuring compliance with health, safety, and quality standards across the estate.
* Collaborating with stakeholders to deliver exceptional service and resolve challenges.
This role offers the opportunity to:
* Shape the operational framework of a globally recognised destination.
* Work in a fast-paced environment with high-profile projects and stakeholders.
* Lead sustainability initiatives and develop innovative service solutions.
* Drive business growth and operational excellence in a dynamic setting.
* Be part of a collaborative team united by a mission to deliver exceptional experiences.
The right candidate will be:
* Experienced in managing multi-million-pound Soft FM contracts and large teams.
* Proficient in financial planning, reporting, and project management.
* A strong communicator and strategic thinker with excellent problem-solving skills.
* Knowledgeable in health & safety legislation and operational compliance.
* Resilient, adaptable, and capable of thriving in a fast-paced, high-pressure environment.
The budget for this role is £85,000–£90,000, with a comprehensive benefits package.
If the role intrigues you, please email your CV to alec.hemstead@foundationrecruitment.com