Job title: Veterinary Receptionist
Salary: £11.56 per hour
Location: Village Vet (Milton, Longstanton, Cottenham, Royston and Whittlesford)
Job Type: Part-time
Hours: On average this is 35 hours per week worked out over a 4 week period; however, due to the nature of the role, you may work shorter hours one week and longer the next.
Village Vet Cambridge have a fantastic opportunity for a Float Receptionist to join our team. This is a front of house reception role that covers our practices at Milton, Longstanton, Cottenham, Royston and Whittlesford and requires a very flexible, sociable, and adaptable person with a passion for amazing customer service.
We would like to hear from candidates who are customer-focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Your role and responsibilities
* You will be the front of house, welcoming clients and their pets into the branches. Being efficient, pleasant, and courteous to clients and their animals at all times.
* Manage and deal with appointment bookings in a professional and efficient manner.
* Answer and make calls to veterinary practices, insurance companies, and clients with a high level of customer service.
* Support the business with a range of administrative duties.
* Have a high level of attention to detail.
* Able to work well in a fast-paced environment and still maintain a high level of customer service and complete all tasks to a high standard.
* Show awareness of financial control within the practice and follow up with clients for outstanding payments.
Essential Skills, Knowledge, and Experience
* Experience dealing with customers in a customer-facing role.
* Previous veterinary experience is desirable but not essential.
* A proactive, positive attitude.
* Adapt well to learning a new system if no previous experience.
* Excellent communication skills, both verbal and written.
* Highly motivated to provide excellent service to clients and the practice.
* Works well within a team and is a positive member of the team.
* Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace.
* Professional approach to work.
* Excellent administration, organisational, and time management skills with excellent attention to detail.
* Excellent IT skills – Microsoft (Outlook, Word, and Excel).
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave.
* Career progression opportunities.
* Staff discount schemes.
* Life Assurance.
* Enhanced sickness pay.
* Enhanced equal family leave.
* E-car salary sacrifice scheme.
* Employer contribution pension scheme.
* Wellness program including:
* Employee assistance program.
* Eyecare voucher scheme.
* Free annual Flu jab.
* Cycle to work scheme.
* Recruitment referral reward scheme.
About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services, we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
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