Job Title: Watch Sales Specialist
Location: Ednaston, Ashbourne
Job Type: Full-time
About Us:
C W Sellors Ltd is a family business which in recent years has developed into a leading high-end jewellery and watch specialist, sourcing, manufacturing and importing luxury jewellery from all around the world. We proudly have a network of 13 boutiques and a strong online presence, employing over 130 employees. This allows us to showcase the finest jewellery and watch collections to customers in the UK and across the world. We have a passion for helping our customers to select the perfect items of jewellery or watches. We pride ourselves on delivering the very best customer experience.
We are looking for a proactive and results-driven Watch Sales Specialist to join our team and help drive sales growth within our Watches department.
Key Responsibilities:
* Sales Growth: Drive sales for Watches across all platforms to achieve monthly targets, ensuring all sales avenues are maximised to reach annual goals. Communicate sales progress regularly to keep the team focused on targets.
* Strap Department Management: Oversee the strap department, increasing strap sales while supporting both the web and store teams with strap-related inquiries.
* Customer Service Improvement: Work closely with customer service and store teams to enhance customer experience and feedback.
* Warranty Management: Ensure efficient warranty processing.
* Returns & Refunds Management: Oversee Watches return procedures, striving to convert returns into sales.
* Lead Generation: assist the sales teams in identifying and reaching potential leads during key product releases.
What We’re Looking For:
* Proven experience in sales.
* Strong analytical and communication skills.
* Detail-oriented with excellent administrative and organisational abilities.
* Ability to work collaboratively across teams to improve customer experience and sales performance.
* Experience in the luxury goods or watch industry is a plus.
What We Offer:
* Competitive salary and performance-based incentives.
* Career growth and development opportunities.
* A dynamic and supportive team environment.
* Employee discounts and other company benefits.
If you are passionate about sales, customer service, and making a real impact, we would love to hear from you! Apply now to join our team.
The successful candidate will be required to undertake a criminal records checks.