Job summary
Endoscopy Inpatient waiting list co-ordinator
To work as part of a clerical team to support a defined team of Clinicians. Working at Northampton General hospital & Danetre hospital.
General Medicine are looking for a full time Inpatient co-ordinator within our Endoscopy department. The position is hours per week / including weekends. Working within a small dynamic team, we would welcome someone who enjoys a fast paced environment with a positive, can-do attitude.
Prevoius applicants not to apply.
Main duties of the job
To ensure that the correct administration procedures are followed and all relevant letters, prep and related information as required for the department is sent out in a timely manner confirmation letters etc.
To manage and record all patients who need to have a pre-op check before their procedures.
Liaise with the unit Manager to help assist that inpatients are booked at Northampton General hospital.
To deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, ensure appropriate documentation is available.
Assist with the effective management of patient pathway and ensuring that all necessary appointments, including inpatients, lists, waiting list etc. are organised arranged in an appropriate time frame, ensure that lists are utilised to capacity, diagnostics and tests are processed as requested and that patientsreceive timely treatment thus meeting the Trust and national standards when required.
Assist with the coordination of lists to ensure effective time management.
Assist with ensuring the relevant databases and patient information systems are up to date. Assist the clinical teams and on receipt of test/investigations results
Provide general administrative services including photocopying, filing, faxing and other office routines.
Ensure all correspondence and documentation is filed promptly and cross reference whenevernecessary.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
To ensure that the correct administration procedures are followed and all relevant letters, prep and related information as required for the department is sent out in a timely manner ie confirmation letters deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, ensure appropriate documentation is available.
To manage and record all patients who need to have a pre-op check before their procedures.
To manage and record all patients who need to have a pre-op check before their procedures.
Liaise with the unit Manager to help assist that inpatients are booked at Northampton General hospital.
Liaise with the unit Manager to help assist that inpatients are booked at Northampton General hospital.
Assist with the effective management of patient pathway and ensuring that all necessary appointments, including inpatients, lists, waiting list etc. are organised arranged in an appropriate time frame, ensure that lists are utilised to capacity, diagnostics and tests are processed as requested and that patients receive timely treatment thus meeting the Trust and national standards when required.
Assist with the coordination of lists to ensure effective time management.
Assist with ensuring the relevant databases and patient information systems are up to the clinical teams and on receipt of test/investigations results
Provide general administrative services including photocopying, filing, faxing and other office routines.
Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.
Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.
Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.
Receive and sort daily post, date stamp and distribute as appropriate.
Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises.
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
Person Specification
Educations, Training and Qualifications
Essential
1. Educated to GCSE 3 level of education, training or experience
Knowledge and Experience
Essential
2. Knowledge of a range of administration duties and procedures
3. Excellent communication skills both written and verbal
4. Courteous, tactful and efficient telephone manner at all times
5. Proficient in Microsoft packages including Word, Excel & Outlook
6. Experience of database systems
7. Experience of working in a busy office environment
8. Analytical and judgement skills for problem solving
9. Work well as part of a team
Desirable
10. Experience of working in the NHS
Skills
Essential
11. Developed attention to detail and accuracy
12. Organisational skills and the ability to work methodically and prioritise
13. Ability to cope under pressure and meet deadlines
14. Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required
15. Able to maintain confidentiality at all times
16. Ability to cope under pressure and meet deadlines
Key Competencies/Personal Qualities and Attributes
Essential
17. Ability to use own initiative
18. Confident to establish and maintain good working relationships at all levels
19. Empathetic approach, understanding the needs of the patients and apply a tact and sensitive manner
20. Able to self-motivate