Chemotherapy Treatment Booking Coordinator
Band 3
Main area: Specialised Services
Grade: Band 3
Contract: Permanent
Hours: Part time - 22.5 hours per week (Monday to Friday 8.30am to 5pm)
Job ref: 387-SPS3684-TJ
Site: Weston General Hospital
Town: Weston Super Mare
Salary: £24,071 - £25,674 pa pro rata
Salary period: Yearly
Closing: 20/02/2025 23:59
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Chemotherapy Treatment Booking Coordinator
The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Oncology department in Weston. As the team deals with a wide range of enquiries, the Chemotherapy Booking Coordinator role will often link in with the other admin teams which include clerical officers, clinic coordinators, medical secretaries, nurse specialist support team, and MDT coordinators.
The Chemotherapy Booking Coordinator team is office-based managing the chemotherapy scheduling, booking in, and discharging patients having treatment on the day. The team arranges treatment schedules for patients undergoing Cancer treatments and liaises with them over the phone and post. Time management and workload priority are essential to the role.
If you are enthusiastic and have a passion for accuracy and attention to detail, enjoy working in a busy team, can troubleshoot problems and find solutions, have excellent communication skills, and a drive to provide excellent customer service, we would like to hear from you.
Previous applicants need not apply.
When we have a sufficient number of applicants, this advert will close.
Main duties of the job
Communication:
* To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
* Escalate patient queries, capacity problems, and general issues to the role’s line manager or relevant clinical staff as appropriate.
* To show a caring and professional approach towards patients, relatives, and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
Organising and Planning:
* To monitor, manage, and validate active and backlog waiting list data.
* To manage patient communications via telephone and use Trust systems to create letters, emails, and text reminders.
* Implement the policy and investigate patients who do not attend (DNA) their appointment.
Information Resources:
* To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-booking their appointment if required.
* To record, maintain, and update admission information on the Trust’s Patient Administration System (PAS).
* To register patients onto waiting lists and generate all associated paperwork in adherence with the PAP and Trust Inpatient Booking Procedures.
* To book patient appointments in line with the PAP and arrange appointment-related services as and when required (e.g., transport and interpreting services).
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall, and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds: city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
* Business and Administration Level 3 NVQ or equivalent experience.
Knowledge and Experience
* Clerical/administrative experience, including filing and/or reception.
* Experience of dealing with the public, both on the telephone and in person.
* Experience of using a Patient Administration System.
* Previous NHS experience ideally in a cancer setting.
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone.
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
* Ability to work effectively in a busy team, adjust to change, and motivate others.
* Ability to work on your own, using your own initiative, if required.
* Confidence to handle difficult conversations with patients, relatives, and carers.
* Effective organisational skills.
* Good IT skills including Microsoft packages.
* Working knowledge of admission policies and procedures.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts, we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
#J-18808-Ljbffr