Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
HOW WILL YOU MAKE AN IMPACT?
The role plays a dual role as Distributor Customer Service & as an Inventory Controller in managing customer interactions while ensuring accurate inventory control. This position is responsible for proactively managing Distributor orders, resolving queries, and optimizing inventory levels to enhance warehouse efficiency and minimize delays. The role requires a proactive approach to problem-solving, strong attention to detail, and collaboration with multiple departments to maintain order accuracy, inventory integrity, and smooth logistics operations. By balancing customer service and inventory control, this role enhances order fulfilment, minimizes errors, and contributes to overall business efficiency and customer satisfaction. An integral part of the position is also reporting.
* Act as the primary point of contact for all Distributor inquiries via email and telephone, ensuring a high level of customer service.
* Manage order processing with a focus on the highest level of order accuracy.
* Proactively communicate with Distributors and internal teams to provide real-time updates on orders, anticipate potential issues, and take pre-emptive action to resolve them.
* Ensure a seamless return and quality resolution process by following internal procedures to coordinate reverse logistics and issue credit notes promptly. Maintain clear communication with customers to provide a smooth and satisfactory experience.
* Manage customs documentation for distributor shipments and oversee delivery bookings onto customers' sites where applicable.
* Track and oversee shipments from multiple locations, ensuring timely delivery and resolution of any logistical issues.
* Reporting of inventory levels at each distributor quarterly.
Inventory Control & Warehouse Co-ordination
* Maintain accurate inventory records by identifying, investigating, and resolving discrepancies.
* Lead the cycle count validation process, ensuring seamless synchronization between physical stock, Blue Cherry (BC), and Softeon (SFT) system records. Collaborate with the warehouse team to proactively identify and address discrepancies before they impact order fulfilment.
* Take ownership of non-allocatable inventory, ensuring it is efficiently managed, accurately categorized, and does not disrupt order fulfilment or customer commitments.
* Oversee the inventory returns process, ensuring all returns are processed correctly and in a timely manner, with accurate data closure in internal systems.
* Support pre-inbound processes, ensuring that goods are properly prepared before arrival in cooperation with Warehouse, Outbound Planner, and Production teams.
Collaboration & Process Improvement
* Work closely with multiple cross-functional teams, including warehouse teams, outbound planners, production teams, embroidery departments, and sales representatives, to enhance efficiency and accuracy.
* Deliver strategic insights and actionable reports to stakeholders, identifying trends, inefficiencies, and opportunities for continuous improvement in inventory management and order processing.
* Suggest and implement enhancements in customer service and inventory management processes.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
* Understanding of logistics operations, including shipping coordination, warehouse workflows, and customs compliance, is highly desired.
* Strong attention to detail and accuracy in inventory and order processing.
* Excellent problem-solving and analytical abilities.
* Ability to work independently and collaboratively with cross-functional teams.
* Proficiency with inventory management systems, cycle counting methodologies, and WMS platforms (e.g., Softeon, Blue Cherry).
* Strong in Excel, with at least a sufficient level of understanding of basic formulas (training provided). Power BI, Tableau, or SQL experience is desired but not mandatory, as the company offers training where required.
* Strong communication and customer relationship management skills.
* Ability to manage multiple tasks and prioritize workload efficiently.
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
* We value freedom, collegiality, loyalty, and solidarity.
* We foster empathy, curiosity, courage, humility, and integrity.
* We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
* Initial screening call with Richemont Talent Team.
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