Job Details
Hours: 37.5 Monday to Friday
Location: CAE Building, Crawley, West Sussex
Contract: Permanent and 2 year Secondments
Closing date: Friday, 4th October 2024
In a nutshell
Here at Virgin Atlantic we are recruiting Cabin Crew Training Specialists (CTS) across Safety and Security, Service, and AvMed. Are you passionate about delivering training and setting up our people for success? Then read on..
As one of our training specialists, you'll be key to the effective and professional delivery of training to our cabin crew and flight crew. You will develop and possess subject matter expertise in the training you deliver and craft the best learning for our crew to ensure accuracy in the application of standard operating procedures, medical practices, and excellence in customer service.
Our training is of high standards, and you'll deliver this using a range of learning methods and techniques, ensuring all regulatory compliance, quality standards, VAA policy, and process will be fully achieved.
Day to day
* You will have the confidence and the ability to expertly facilitate training, demonstrating passion and adjusting your style as required to meet the needs of a varied and culturally diverse audience.
* It is essential that all training processes and practices you deliver are in accordance with the procedures as stipulated in training notes and within the LOI (Local Operating Instructions).
* Timely acknowledgement of all notices prior to delivery of training is required, together with complete accuracy of all training content, processes, and procedures.
* All updates and changes as communicated via IRMA must be acknowledged promptly.
* Ensure training is compliant at all times and does not deviate from detailed processes and procedures, delivering in line with all associated training collateral.
* Role model excellence in delivery through effective, motivating, engaging, and inspiring technical and facilitative skills training.
* Consistency in achieving high standards of training must always be proven by following the accurate procedures and remaining compliant.
* Mentor and develop learners to achieve competence, confidence, and gain the required skills to perform their role.
* Deliver training within formal and informal settings, across classrooms, Rigs Hall, external facilities, and digitally led learning solutions.
* Role model excellent practice and inspire your delegates, demonstrating proactive and regular awareness of business updates, news, and performance to enhance training delivery.
* Ensure the learning management system along with all other relevant systems are always updated with accurate information following course completion (e.g., learner attendance, accreditation, and outcome i.e., examination results, certifications, and handover trainer notes).
* All company processes and policies must be followed to ensure the safety and security of all delegates (e.g., completion of Health and Safety). Promptly advise relevant parties of any issues/problems arising from defective training equipment and accurately complete the Defects log.
* As CTS, you will be required to fly in rank periodically. All associated eLearning and courses must therefore be completed to ensure you are qualified to fly when required.
* CTSs are responsible for always demonstrating our People Leader qualities to learners and all customers.
* Where the behaviour of a learner falls below that of our standards, it is the responsibility of the CTS to manage this in the first instance using the tools available.
About you
Are you confident in delivering training to large groups of people? Do you have a passion in 1 of the following areas - Cabin Safety & Security, Service, AvMed? Then this could be the role for you!
Alongside the above, we're looking for the following:
* Experience in delivery of training.
* Knowledge and experience of the flying world.
* A love for setting our people up for success.
* If you have an accredited training or coaching qualification, then this would be advantageous.
Does the above sound like you? Then we'd love to hear from you!
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team at recruitment@fly.virgin.com feeling confident that we’ve got your individual considerations covered.
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