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Our Vision - To be the universal
answer to the question ‘Where should we get together’
Our Mission - To create lasting memories for people of all generations
through a shared, world-class entertainment experience.
Our Values
* Bring your ‘A’ game - We strive for excellence in everything we do.
* Lead the Way - Our associates (staff) embrace and are inspired by change.
* Own the Fun - We revel in our guests’ enjoyment.
* Care Deeply - We take great care of our guests, our associates, and the communities we call home.
Location:
Puttshack UK
Reporting to: General Manager
Direct reports: Bar Associates
Duties: Lead and direct all aspects of beverage operations including menu quality control, stock control, training, health and safety, and high-quality operations.
Overview
* Bring everyone into play.
* Bring your 'A' Game each and every day.
* Lead by example by demonstrating Puttshack Core Values.
* Develop the team through coaching and purposeful feedback.
* Drive Associate engagement and entrepreneurial spirit.
* Promote safe operational standards for both Guest and Associate safety.
* Hiring of all Bar associates.
* Ensure that brand and operating standards are met.
* Monitor beverage cost. Troubleshoot beverage cost issues and help develop solutions.
* Monitor guest survey feedback and help the team adjust as needed to ensure guest satisfaction.
* Work to create a can-do team culture in the bar and throughout the operation.
Key Areas of Responsibility
* Manage the bar operation with passion, integrity, and knowledge while promoting the culture and values of Puttshack.
* Assist in the achievement of sales and profit targets as set by the GM; guiding and motivating the bar team to maximize sales and control costs.
* Be responsible for accurate rota planning, based on forecast sales and core wage budget; taking the necessary daily action to reduce or increase hours, in line with sales.
* Follow stock control procedures and guidelines; complete ordering on time to ensure full availability of all drink items; undertake stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation, and levels of stock.
* Ensure deliveries are received according to established procedures, including checking in, storage, stock rotation, security, loss investigation, and associate training.
* Keep up to date with licensing legislation and ensure all bar associates are fully aware of their obligations in relation to serving liquor.
* Identify and delegate responsibilities to bar associates to ensure that excellent service is consistently delivered.
* Be fully conversant with every menu item served.
* Organize the bar to ensure established opening and closing procedures are adhered to, in line with Company policy and completed in the time allocated.
* Be proficient in each and every area of the bar operation and help when and wherever necessary.
* Build and maintain excellent relations with guests; welcome guests in a professional and friendly manner and ensure that their wishes are met so far as is reasonably possible.
* Ensure that the billing procedure is thorough, correct, and complete after each transaction.
* Review operational and associate performance to identify any problems, concerns, or opportunities for improvement.
* Ensure the bar operation exceeds required standards of beverage quality, consistency, timeliness, safety, and cleanliness.
* Effectively receive guest feedback and use this to improve service and maintain the highest possible standards.
* Assist the GM with the recruitment and training of team members and manage and motivate the team to realize their maximum potential.
* Observe the Company’s rules and procedures and carry out any reasonable request made by their Manager.
* Be aware of your responsibilities and adhere to legislation in respect of licensing, data protection, Health and Safety at Work, and COSHH.
* To attend and assist the GM with training sessions and team meetings as required.
Our Managers
* Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team.
* Maintain the highest personal standards of conduct and performance; they are adaptable, dependable, and have a strong work ethic.
* Have impeccable presentation.
* Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous, and professional way.
What’s in it for you?
* Free golf & 50% discount on food and drink for up to 6.
* New starter training & buddy support to set you up for success!
* Access to continuous development through a blended learning approach.
* Access to Medicash – Our health Cash back benefits platform! Includes Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, Medicash discount perks, and much more!
* Refer a friend – Up to £500 referral fee* (T&Cs apply)
* Free meal on shift.
* Associate of the month awards.
* Fun team socials, competitions, and incentives!
* Enrolment to our communication community – PuttApp.
* Wagestream membership - access 50% of your wages as you work, building pots and financial support.
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