Big Ant are thrilled to be working with our client who inspires people and businesses to work safely through the provision of training, consultancy, advisory and assessment service. Established over 25 years ago they come with a wealth of experience in the Health & Safety Field.
We are looking for their next Membership & Consultancy Success Lead
Lead, Inspire & Drive Membership Success!
Are you a natural leader with a passion for delivering exceptional service? Do you thrive on building relationships, driving business growth, and leading a high-performing team? If so, we want to hear from you.
In this dynamic role, you'll take charge of our Membership & Consultancy Success Team, ensuring our Health, Safety, Employment Law, and ISO members receive outstanding support and service. You’ll lead from the front, identifying opportunities for growth, enhancing member engagement, and ensuring every interaction exceeds expectations.
What You'll Be Doing:
Leading & Developing Your Team
* Manage and inspire a team to deliver excellence.
* Conduct 1-2-1 coaching and mentoring to develop individual strengths.
* Implement strategies to drive growth, retention, and member engagement.
* Align team objectives with overall business goals, ensuring success across the board.
Delivering Unrivalled Customer Service
* Be the first point of contact for members, directing enquiries or handling them personally.
* Offer expert guidance an...