Job Overview The Control Room Supervisor is responsible for having daily oversight and supervision of the Security Controllers, front of house and tower officers, ensuring day to day operational delivery in support of the site management. The Site Security Supervisor plays an integral role in ensuring that consistently high standards of security, safety and customer care are always delivered to staff, assets and visitors on site. At Mitie, we strive to achieve quality in everything we do. This means ensuring we continue to offer innovative services to our clients which positively contribute to providing a safe environment for visitors, contractors, and colleagues. As a part of this process all members of the site security team are required to attend appropriate training or re-training courses to fulfil their roles; the Site Security Supervisor plays a key part in supporting the Security Manager in identifying training needs and developing their respective team's skills. Main Duties Ensure you use the Critical Incident Management model to deal with all critical incidents. Respond to incidents and situations according to site SOPs and best practice. Ensure CCTV surveillance and hostile reconnaissance mitigation patrols are carried out and recorded. Actively monitor fire systems, carry out systems testing, isolations and fault reporting as required. Be able to operate, communicate clearly and concisely over the site PA system when required. Oversee access and egress of personnel, respond and report breaches of security. Work as ‘one team' with all staff members and service partner colleagues. Ensure all locations are open / closed as per requirements. Supervise new staff training in line with site and company requirements, documented and signed for. Manage all security officers on a day-to-day basis, including operational and welfare issues. Escalating as necessary. Support the delivery of staff rostering to ensure smooth running of service delivery. Pro-actively check team compliance in accordance with the Assignment Instructions and Risk Assessments. Contribute to ways of improving service delivery to our clients and customers by not accepting the ‘norm'. Ensure that all staff have Return to Work interviews when returning from a period of sickness. Provide the primary first aid response for any injury or illness on site. Carry out any “Reasonable Request” made by Managers or Lloyd's Management. What we are looking for A valid SIA and CCTV License Security Control Room experience Knowledge of HR issues (investigations, grievances, disciplines etc) Excellent written and verbal communication skills. Leadership skills Organise and manage workloads. Flexibility and adaptability to change(s) Set standards. Enforce Mitie Diversity & Inclusion Strategy The ability to transfer self-motivation to staff. The ability, tact and diplomacy to deal with people at all levels. Self-confidence and an interest in self-development. An interest in the continuous improvement of the Company's performance. The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.