Aftersales Manager required for a Main Dealer in New Southgate Salary £60000, with OTE at £80000 [bonus based on net profit & customer satisfaction] – guarantee for first 3 months. Company car [no fuel] & private health care & death in service. Holiday 22 Bank holidays [holiday increase with length of service]. Hours Mon- Frid 8-6 [ we are open Sat 9-1 and this is normally covered by the service advisors, so the Aftersales Manager would only be expected to cover for holidays / emergency cover] The position is based at New Southgate, running a very busy multi-franchise department, servicing, MOT & repairs We have 13 technicians, 5 apprentices, workshop controller, on-site warranty administrator and 5 Service advisors. We see approx. 45 customer throughputs per day. I am looking for a Manager with comprehensive experience of operating a very busy department, preferably multi-franchise. Responsibilities: Manage the Service Desk; Coach and supervise the Aftersales team, ensuring targets are met; Regularly review, update and implement processes to improve efficiency; Resolve customer complaints and any internal Service issues; Staff management including appraisals; Generate and present progress reports to the senior leadership team; Promote a positive work ethos within the team including good housekeeping. Requirements: Excellent organisational skills; Excellent communication skills; Able to demonstrate previous success in management of a Motor Trade Service / Aftersales team; Ability to juggle a busy workload and also monitor the workload of the team; 100% customer-focused; Smartly presented; Strong IT skills; Target driven - keen to exceed customer expectations, company expectations and your own personal targets; Ability to adapt and implement change where necessary. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1675 Automotive - Motor Trade - Management - Aftersales Manager- Service Manager- Franchsied Manager- London - North London - Finchley - Wood Green - Barnet - Potters Bar - Enfield - Whetstone - Tottenham - Walthamstow - Edgware - Colindale - Paddington - Islington - London Full Time - Permanent - Job Follow us on (email address removed) Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities