Job description for Pharmacy Technician - Stream general prescription requests and work the reception teams, so as to allow GPs and clinical pharmacists to review the more clinically complex requests. - Assist patients with responses to medication queries - Provide training and support on the legal, safe and secure handling of medicines, including the implementation and increased use of the Electronic Prescription Service (EPS). - Promote Electronic Repeat Dispensing (eRD) and online ordering as appropriate to patient and practice needs. - Implement efficient ordering and return processes and reduce medication wastage, liaising with patients as needed. - Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. - Help to organise and run various systems for the delivery of QOF and locally commissioned enhanced services. - Review and develop policies in line with CQC compliance. - Develop relationships with other pharmacy professionals and members of the multi-disciplinary team including primary care, community pharmacy, secondary care and mental health. - Contribute to the delivery of effective daily processes for the transfer of care between hospitals and GPs including effective signposting, record updates and relate communication. - Through the use of audit and action planning, help to tackle health inequalities. The above list of duties is not exhaustive and may be subject to change as deemed necessary Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the postholder may have access to confide initial information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the company may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety The postholder will take responsibility for their own and others health, safety and security as defined in the companys health & safety policy, the staff handbook and the infection control policy and procedures. This will include (but will not be limited to): - Using personal security systems within the workplace according to company guidelines - Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks - Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed - Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Equality and diversity The postholder will support the equality, diversity and rights of patients, carers and colleagues, to include: - Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation - Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues - Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings, priorities and rights. Personal/professional development The postholder will participate in any training programme implemented by the company as part of this employment, such training to include: - Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development - Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Communication The postholder should recognize the importance of effective communication within the team and will: - Communicate effectively with other team members - Communicate effectively with patients and carers - Recognize peoples needs for alternative methods of communication and respond accordingly - Apply company policies standards and guidance This list is not exhaustive.