A customer services specialist is required to join a Torquay based main dealer who represent a well-known quality brand; one of the best-selling in the UK.
In the role of a SERVICE ADVISOR, you will be responsible for providing customers with an excellent standard of care whilst conducting all activities at the service department front desk:
* Customer bookings (both physically and remotely)
* Workshop diary control
* Liaising with Workshop Control and Service Management
* Monitoring and communicating through work in progress
* Presenting and upselling additional work requirements and approved products / services
* Undertaking related administration, invoicing, and updating of the database – via the internal IT systems.
To be considered, you’ll need to have occupied the automotive face-to-face customer services role in the past, and to be able to demonstrate a solid track record for delivering an excellent customer experience. Motor trade-specific is seen as essential. You’ll need to be eager to learn specific brand processes, and have a good standard of IT competency, professional in appearance and well spoken.
. … … A full driving licence is a prerequisite … … … .
This vacancy offers an opportunity to join a long-established, privately-owned dealer group with a first-class reputation.
Working Hours are Monday to Friday 8.30am – 6.00pm
"We have employed a number of professionals with Kream’s assistance. They are clearly industry experts and operate to the highest standards."
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