Summary & Purpose of the Role We are seeking a professional, proactive, and customer-focused Security Officer to join our dedicated team at a prestigious retail outlet. This role is pivotal in ensuring the safety and security of the Centre, its staff, visitors, and brand partners. As part of a collaborative team of security professionals, you will deliver excellence in service, protection, and compliance, always upholding the highest standards. Full Time/ Permanent - Average 40 Hours Per Week. Pay rate £13.95 per hour. Key Responsibilities As a Security Officer, you will be responsible for a range of duties that contribute to the smooth and secure operation of the Centre. Your core responsibilities include: Safeguarding the premises, assets, and people through regular patrols and continuous monitoring, in accordance with the site's Assignment Instructions (AI) and Health & Safety protocols. Act as an ambassador for the outlet, delivering a welcoming and professional presence. Aid visitors, staff, and brands, ensuring a positive and safe environment. Assist in leading and coordinating the response to incidents, emergencies, and evacuations, ensuring swift and compliant execution of all protocols. Support fellow security team members during daily operations and high-pressure situations, promoting a united and effective approach. Identify and report any suspicious activity or potential threats to safety or stock. Work proactively to prevent theft, damage, or other security breaches. Ensure the safety of the Centre during evening hours, including managing night time economy. Overseeing vehicle movement within the Centre to prevent congestion and hazards. Be vigilant in spotting signs of fire, flooding, or other risks and act swiftly to report and resolve such incidents. Skills & Experience Required Excellent communication skills – both written and verbal – with a focus on clarity, empathy, and professionalism. Strong background in customer service and ability to maintain a calm, confident presence in all situations. Proven experience working effectively both independently and as part of a team. A valid SIA Licence (Door Supervisor or Security Guarding) is essential. A CCTV Licence is advantageous but not mandatory. Ability to remain composed under pressure and handle difficult situations with discretion and authority. Keen attention to detail, with a proactive mindset and excellent time management. Why Join Us? Working in a high-profile retail environment, you will be part of a team that takes pride in its service delivery and professionalism. We offer: A supportive and inclusive team culture, with opportunities for progression within a respected security provider. Ongoing training and development tailored to your career goals, and a chance to make a real impact in a dynamic and customer-facing environment.