Job Type: Temporary (Full-time, 1 month) Location: Office-based Start Date: January Salary: Competitive We are seeking an experienced Call Centre Consultant to conduct a comprehensive analysis and setup plan for a new call centre. This role involves assessing the requirements and resources needed to establish a call centre efficiently. The successful candidate will be responsible for creating a detailed report to be presented to the board. Day-to-day of the role: Conduct a thorough analysis of the operational, technological, and human resource requirements needed to set up a call centre. Evaluate potential locations, technology solutions, and staffing models to ensure optimal efficiency and cost-effectiveness. Liaise with various stakeholders to gather insights and requirements. Develop a comprehensive project plan, including timelines, budgets, and resource allocation. Prepare and present a detailed report outlining the setup plan, recommendations, and strategic insights to the board. Required Skills & Qualifications: Proven experience in setting up or managing call centres. Strong understanding of call centre operations and technology. Excellent analytical and strategic planning skills. Ability to synthesise complex information into clear, actionable plans. Strong presentation and reporting skills. Ability to work independently and manage a project from conception to completion. To apply for this Call Centre Consultant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this project.