Are you passionate about delivering excellent customer service and helping people find the best solutions for their needs? We are seeking a motivated and enthusiastic Customer Service Advisor to join our dynamic team in Glasgow. This is an exciting opportunity for someone looking to grow their sales career while making a positive impact on our customers’ experience!
Key Responsibilities:
* Engage with customers: Handle inbound and outbound calls, emails, and live chats to offer tailored product recommendations and services.
* Understand customer needs: Provide expert advice, answer queries, and offer solutions based on individual customer requirements.
* Drive sales: Achieve and exceed monthly sales targets by promoting products and services in a customer-focused way.
* Deliver exceptional service: Ensure all interactions are professional, friendly, and provide a great customer experience from start to finish.
* Build strong relationships: Develop long-term relationships with customers, building trust and loyalty through excellent service and aftercare.
* Team collaboration: Work closely with colleagues across departments to ensure smooth service delivery and customer satisfaction.
What We’re Looking For:
* Customer-focused mindset: You genuinely enjoy helping people and are always looking for ways to improve their experience.
* Sales-driven: You are motivated by targets and the opportunity to earn performance-based rewards.
* Excellent communicator: Whether over the phone, by email, or in person, you know how to engage and build rapport with customers.
* Adaptable: You thrive in a fast-paced environment and can handle a range of customer requests with professionalism.
* Positive attitude: A can-do attitude, with a willingness to learn, grow, and contribute to team success.
What We Offer:
* Comprehensive training: Full training and ongoing development to help you reach your potential.
* Career progression: Clear pathways to advance your career within the company.
* Supportive team environment: Work alongside a friendly and experienced team who are invested in your success.
* Modern office location: Located in the heart of Glasgow, with easy access to public transport and local amenities.
Job Type: Full-time
Pay: From £24,880.00 per year
Additional pay:
* Yearly bonus
Benefits:
* On-site parking
* Paid volunteer time
* Sick pay
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
Application deadline: 05/12/2024
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