Company Description It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do. We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. Position As a Product Analyst you will play a key role in the product development process. You will bridge the gap between customer needs and innovative solutions, ensuring products meet market demands and user expectations. You will support the creation of amazing products that truly matter alongside the Product Team. Your energy for collaboration, agility and data-driven decisions will drive our success. If you're ready to excel in a dynamic, forward-thinking environment, we want to hear from you You will know our market by conducting in-depth research to understand customer needs, industry trends, and competitor activities. Supporting the Product Managers, Product Owners and Designers with up-to-date insight and guidance on how we can drive value through solving problems. You will be responsible for soliciting and managing customer participants for discovery and user-testing. Data analysis will form the basis of our decision making. You will support the identification, assessment and implementation of data tools, which will provide insight from various sources to identify patterns, trends and opportunities to adapt to market needs to gain a competitive advantage. You will monitor key performance indicators (KPIs) and Objectives and Key Results (OKRs) to measure product success and identify areas for improvement. You will support the Product Team, Designers and Developers with discovery, epic, feature and user-story exploration, prototyping, fast customer feedback, and ensuring a seamless end to end user experience. You will support Product Managers with the creation and maintenance of product roadmaps, triage customer feedback using tools to aid decision making. You will quickly learn and adapt to our complex ecosystem, gaining a deep understanding of how our platforms integrate and work together. You will collaborate with stakeholders to identify and understand their requirements, effectively channelling this work into the relevant teams to shape the product roadmap. Experience Excellent knowledge and experience of Agile, scrum methodology and practises Experience with DevOps or JIRA Insurance and Broking industry experience, including digital web journeys Q&B and Self-Service Experience in B2B and B2C user-experience and design Data analysis and experience of various product tooling Benefits package Salary of circa £55,000 per annum depending on skills and experience Company pension Bonus opportunity Life assurance and critical illness cover Cycle to work scheme Perkbox – an exclusive platform offering a wide range of discounts and benefits Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme A hybrid approach to work Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together Wellbeing – wills at work scheme, employee assistance programme and mental health first aiders