We are currently looking for a warm and welcoming individual to fill the role of Reception Host / Hostess in our new Wheel Referbishment division based in Esher Surrey, with training being carried out in Twickenham Middx as well as ongoing Reception cover work.
The ideal candidate will be patient, empathetic, and a great communicator. A natural problem solver who will be confident to meet and greet our customers, make them feel welcome and ensure they are completely looked after while they are with us. We are looking for someone to become a valued member of our busy family company, working full-time Mon-Fri 8.00 am – 5pm when based in Esher and to 5.30pm when covering holiday leave in Twickenham.
Your Responsibilities:
• Manage incoming calls and inquiries received via emails.
• Welcome all visitors in a friendly, enthusiastic manor.
• Offer / make welcome drink to customers.
• Liaise with colleagues to let them know their customer's needs.
• Ensure the smooth running of the Wheel Referbishment division with the manager
and Reception area.
• Maintain the visitor log.
• Manage the daily mail.
• Raise invoices, as directed by management and update customer files.
• Take customer payments electronically and handle cash purchases.
• Reconcile daily banking transactions.
• Administer petty cash requests.
We’d love to hear from you if you have:
• Proven Reception / Customer support experience (1 year minimum).
• Strong phone contact handling skills and active listening skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritise, and manage time effectively.
• Computer skills: Word, Outlook, and Excel.