Job Description To maintain a professional and effective receptionist service to patients. To provide telephone and face to face access for patients to book, cancel and check appointments as per the patients request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy. To support patients who may have a problem or complaint and offer viable solutions to them. To support and deliver a complex appointments system in a large office with many interruptions. To deal with all information sensitively and in accordance with confidentiality guidelines. To assist colleagues with all tasks, as required. To undertake basic prescription administration training, to ensure queries are answered in the absence of prescription team colleagues. To travel in the locality to cover reception teams, sometimes at short notice. To be involved in demonstrating/ training of new staff once fully enrolled. To follow and comply with all policies and procedures, reporting concerns as appropriate. Fulfilling personal responsibilities for all matters relating to health and safety and risk management. To engage in customer services processes and policy to provide a high quality internal and external service standard Partake in any training indicated by the Senior Receptionist or upper management, as appropriate for personal and professional development. Other relevant duties, including projects, as agreed with the Senior Receptionist. Qualifications Required: Educated to GCSE level, with English being one of those GCSE passed, or two years working experience. Previous computer training and experience Ability to work effectively with others. Excellent organisational, time management, communication skills, and attention to detail. Ability to work with highly confidential information. Preferred: Previous experience using SystmOne Entry level knowledge of emails and Microsoft products. Previous experience of working within the NHS Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you. You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support. You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority. We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.