Job Title: Neighbourhood Coordinator Salary: £24,500 Contract: 12 months fixed term contract Location: Homebased North West Weekly Hours: 35 hours – Monday to Friday So…. What is this role exactly? This is an exciting opportunity for 2 new Neighbourhood Coordinator post to join and support our fast paced and responsive regional housing teams. Are you driven to achieve results and great outcomes; do you work at pace? Are you looking to be part of an amazing organisation like Your Housing Group and join TEAMYHG to provide a brilliant customer experience? If this is you, and you have a good understanding of managing customer contact and data, working to a high quality, and you are solution focused and passionate about what you do, then we would love to hear from you We have an exciting opportunity with some new roles for two Neighbourhood Coordinators to join us on a Fixed Term Contact for a period of 12 months. The successful post holder will need drive and have access to a vehicle to meet the travel requirements of the post. Travel is required to our Head Office, Youggle House, and two local regional offices, for meetings and training, and collaborating with regional housing teams. What will my working week look like? You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington and two regional offices, to attend meetings and training courses when needed. What will I be responsible for doing? First and foremost, you will provide the highest standards of service to customers of YHG who live in our general needs’ homes; via phone, email across the Northwest. You will be responsible for delivering an efficient and effective administrative service in line with the Groups policies and procedures, and effectively deal with second line enquiries from customers, offering a right first-time service and resolution. • Develop a basic broad range of housing services knowledge, so that customers’ can be given correct information, support, and advice, including sign posting to relevant services upon first contact • Be responsible for the housekeeping and inputting of customer data on the relevant systems • Maintain property management information, including updating of the housing system, website pages, spreadsheets, databases, standard letters etc. • Coordinate MARAC listings and the retention of sensitive data for the regional teams • Ensure safeguarding concerns are dealt with swifty in accordance with our policy and procedure • Complete triaging all complex customer enquires or case management through to the relevant regional teams and officers for face-to-face contact and resolution • Obtain customer feedback on services delivered, collate data, and provide statistical information for the purpose of reporting performance • Build and maintain positive working relationships with internal and external stakeholders, ensuring the achievement of statutory and operational objectives. • Undertake additional duties appropriate to the role and/or grade. And what would make me stand out from the crowd? To be a successful as a Neighbourhood Coordinator, here at YHG, you will have…. Clear and articulate communication skills, both written & verbal ✓ Ability to build and maintain positive working relationships with internal and external stakeholders ✓ Excellent Customer Service Skills ✓ Ability to work autonomously with minimal supervision ✓ Excellent IT skills with proficiency in Microsoft Office with the ability to work across multiple ICT systems ✓ Excellent relationship building skills Experience, qualifications here that are essential to the role. GCSE Maths and English (or equivalent) ✓ Knowledge of the social housing sector Aware of best practice in safeguarding adults and children (E.g. Full UK Driving License & use of a vehicle) ✓ Experience of working with customers in one-to-one situations ✓ Aware of best practice in safeguarding adults and children Ideally you will be a ……. collaborative team player person who is used to managing and retaining data sensitively This role is really suited to someone who likes to work at pace and wants to always deliver a right first-time service Whilst both these roles are offered on a Fixed Term contract, the role also offers genuine progression and opportunities within YHG and the housing sector Call to action You will be KPI focused and driven to provide an efficient customer experience, and what you can’t resolve over a call as a second line of enquiry, you will ensure requests for face-to-face services are sent to the correct officer and team for a streamlined solution, making sure we meet our service standards to customers. You will need to be performance driven, focused on customer outcomes and have a right first-time approach to service, solution focused, able to manage your own workload while meeting stretched targets, and able to work collaboratively across the business independently. You will need to build and maintain strong working relationships with internal teams across the business and be competent in the use of multiple ICT systems and channels. In addition to the above you will embrace the culture of continuous improvement to our services having a customer centric approach. For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers. That all sounds great, what’s in it for me? In return we offer £24,500 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. At TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington. On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work Closing Date: 4th March 2025 We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1