Main area: Booking & Scheduling
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (The Department is open 8am - 6pm / Monday to Friday)
Job ref: 236-NCA-AC001-25
Employer: Northern Care Alliance NHS Foundation Trust
Employer type: NHS
Site: Rochdale Infirmary
Town: Rochdale
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 16/01/2025 23:59
Job overview
An opportunity has arisen to join the Booking & Scheduling Team at the Rochdale Hub, which is part of the Northern Care Alliance NHS Foundation Trust, for a full time, Band 4, Booking & Scheduling Supervisor.
Staff are required to work on a rota system to cover 8.00am – 6.00pm Monday – Friday. This may include some home working on a rota basis once full training has been completed.
Main duties of the job
We are looking for a dynamic individual to undertake the day to day supervision and training of staff within the department. Responsibilities include:
1. Monitoring workload activity and ensuring targets are reached.
2. Maintaining service level standards and customer quality via telephone call monitoring.
You should have experience of supervising a large team, organizational skills, leadership skills, and motivational skills.
Person specification
Qualifications
* GCSE Level Grade A-C or equivalent
* NVQ 3 qualification or equivalent
Knowledge, Training & Experience
* Experience of supervising a large team
* Experience of working within a customer focused environment
* Experience of training others
* Previous knowledge of hospital environment or similar
* Positive attitude towards change
* Organizational skills
* In depth knowledge of PAS/Patient Centre
* Knowledge of call centre processes
* Knowledge of patient access targets
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and we aim to employ a workforce representative of the communities we serve.
We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.
If you require any reasonable adjustments to the application process, please contact [emailprotected]
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.
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