Join NatWest Boxed as an Operational Excellence Senior Associate
* Take on an exciting role defining and implementing effective solutions and processes and uncovering new opportunities to continuously improve the operations teams in NatWest Boxed and Mettle
* You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
* It’s a great chance to hit the ground running and make a tangible impact on our function
What you'll do
In your new role, you'll join our agile team which is focussed on driving process improvement initiatives across Mettle and Boxed, as well as operational readiness for new product launches and regulatory or policy driven projects. This role will work closely with our Operations and Risk teams and help define operational processes and procedures, ensuring that Boxed operations have the tools they need to service customers and clients.
You’ll also:
* Conduct thorough analysis and domain research (e.g. on Payments, Cards, Core Banking, Financial Crime) to identify operational and control requirements in line with product launches
* Work closely with the Mettle Product Owners to feed these operational requirements into the technical solution where required
* Design and document the business and operational processes, with input and approval from required stakeholders
* Identify and raise new risks, issues and non-compliance to regulations or policies and work with wider teams and stakeholders to find mitigations to any risks, issues or dependencies
* Lead continuous improvement projects using Lean, Six Sigma, and other methodologies to identify inefficiencies, bottlenecks and areas for enhancement.
* Work with operational trainers to ensure all changes are successfully implemented.
The skills you'll need
You’ll need to have a strong understanding of banking operations and processes, with deep knowledge of at least one relevant operational area (Onboarding, Financial Crime, Customer Support & Complaints, Payments, Lending, In-Life Due Diligence or Fraud)
You’ll also need:
* Proven experience in a continuous improvement or process optimisation role
* Great analytical skills with the ability to interpret data and identify trends
* Strong stakeholder management skills
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